topic eSIM not activating after changing from physical SIM in Get Support

eSIM not activating after changing from physical SIM

MKB — Tue, 12 Sep 2023 20:34:49 GMT

Please help

Handy1 — Tue, 12 Sep 2023 20:39:22 GMT

@MKB Have you rebooted the phone or reset network settings , see if that helps if no luck use this direct link to support

send a private message To CS_Agents click

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dust2dust — Tue, 12 Sep 2023 20:39:59 GMT

Did you select it as the active sim and then restart? (maybe airplane mode would work too)

MKB — Tue, 12 Sep 2023 20:48:07 GMT

Thanks very much.

MKB — Tue, 12 Sep 2023 20:48:32 GMT

Thanks it is working now.