topic Re: Purchased eSim - How do I give it a number? in Get Support

Purchased eSim - How do I give it a number?

HardCorwin — Tue, 12 Sep 2023 19:34:42 GMT

I've just purchased an eSim. It installed fine. But it seems like it's just copied my original Sim card's phone number. I purchased an eSim to get a 2nd phone plan. I'm worried that it has just replaced my physical Sim and not added a new one. Though my phone does register that there are 2 Sims it reads the same phone number for both.

Re: Purchased eSim - How do I give it a number?

dust2dust — Tue, 12 Sep 2023 16:42:18 GMT

Did you log in to your account and buy the esim? Can you try your physical sim in another phone?

Re: Purchased eSim - How do I give it a number?

will13am — Tue, 12 Sep 2023 16:43:19 GMT

@HardCorwin , you can only have one line (phone number) per account. So if the account had a physical SIM association and an e-SIM was added, it would replace the physical SIM.

Re: Purchased eSim - How do I give it a number?

HardCorwin — Tue, 12 Sep 2023 16:45:39 GMT

Yikes. I didn't want to do that. So how should I have gone about it?

Re: Purchased eSim - How do I give it a number?

HardCorwin — Tue, 12 Sep 2023 16:47:42 GMT

I did log in to my account and purchased it through the app. I'm trying to file a ticket but it keeps giving me an error everytime I hit submit. I don't have 2nd phone to try the physical SIM in. Maybe if I try from my computer instead of my phone.

Re: Purchased eSim - How do I give it a number?

dust2dust — Tue, 12 Sep 2023 16:47:58 GMT

For what you were intending to do, I would have removed the physical sim and then did a whole new sign up getting the esim in the process. Then put the physical sim back in to run dual-sim (if your phone can do that).
But try the physical one in another phone to see what it's doing.

Re: Purchased eSim - How do I give it a number?

HardCorwin — Tue, 12 Sep 2023 16:50:04 GMT

I just wanted to add a 2nd phone plan/with a new number. I don't have a 2nd phone to test it with. I tried filing a ticket but keep getting an error message.

Re: Purchased eSim - How do I give it a number?

dust2dust — Tue, 12 Sep 2023 16:54:15 GMT

Take the physical sim out and see if all your services are working both in and out.
I don't know what support can do for you but the ticketing system is broken so you have to use the private messaging method. They can be reached at
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Maybe they can revert your physical sim back to the account. Then you can sign up a new account after that. But I don't know.

Re: Purchased eSim - How do I give it a number?

will13am — Tue, 12 Sep 2023 16:55:51 GMT

@HardCorwin wrote:
Yikes. I didn't want to do that. So how should I have gone about it?

If your intention was to activate a new account to an e-SIM, you would use the app and initiate the activation process instead of logging into your existing account and doing a SIM replacement.

Re: Purchased eSim - How do I give it a number?

HardCorwin — Tue, 12 Sep 2023 16:59:42 GMT

I was under the impression that I needed to purchase an eSIM card to activate it with a new plan. It wasn't advertised as a replacement- it just I could purchase an eSIM card- which is what I did.

Re: Purchased eSim - How do I give it a number?

HardCorwin — Tue, 12 Sep 2023 17:01:19 GMT

Bummer. How does one get a ew subscription with a new eSIM with out replacing the old one?

Re: Purchased eSim - How do I give it a number?

HardCorwin — Tue, 12 Sep 2023 17:02:01 GMT

Yes I bought the eSIM through my account. I can't try the physical SIM in another phone.

Re: Purchased eSim - How do I give it a number?

dust2dust — Tue, 12 Sep 2023 17:03:10 GMT

There are two options with an esim. 1. buy the esim in the account. It looks like this changes your account to the esim. Which is why I wondered if your physical sim still works in another phone. 2. start a new account and buy the esim in that process.
You wanted a 2nd line. Your needed to use the second option.

Re: Purchased eSim - How do I give it a number?

will13am — Tue, 12 Sep 2023 17:08:47 GMT

@HardCorwin wrote:
Bummer. How does one get a ew subscription with a new eSIM with out replacing the old one?

If you are looking at getting a different subscription, then uses the change subscription link from plans and add-on tab. This is for changing subscription for existing account. If you want a new account, new subscription you need to go through the activation process where you create a new account and add a subscription to the new account.

Re: Purchased eSim - How do I give it a number?

LitlLdy — Tue, 12 Sep 2023 17:46:35 GMT

@HardCorwin , I haven’t seen anyone mention (I may have missed it), when you sign up for the 2nd account please make sure to use a different email address than the one you used for the 1st account. 🙂