topic no network connection in Get Support

no network connection

TayCorscadden — Tue, 12 Sep 2023 16:44:19 GMT

Phone recently activated, had no issues until today. I can't access the network. Can I get some help please.

Re: no network connection

will13am — Tue, 12 Sep 2023 16:46:21 GMT

@TayCorscadden , are you able to check your account and verify that it is in active status? If you need support, use this link to initiate a support ticket.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: no network connection

Meow — Tue, 12 Sep 2023 16:47:54 GMT

- Confirm your account is active
- Reboot your phone (turn off, what a bit, turn it on)
- Could outage in your area

Re: no network connection

TayCorscadden — Tue, 12 Sep 2023 16:58:03 GMT

rebooted, account is active. Submitted a ticket.

Re: no network connection

Handy1 — Tue, 12 Sep 2023 17:02:00 GMT

@TayCorscadden Also check

Outage map in your area:

https://istheservicedowncanada.com/

Re: no network connection

TayCorscadden — Tue, 12 Sep 2023 17:22:00 GMT

that's not it....No outages in Nova Scotia....thx thouth

Re: no network connection

Handy1 — Tue, 12 Sep 2023 17:22:56 GMT

@TayCorscadden Nope your right I’m there too and I’m good 😊

Re: no network connection

TayCorscadden — Tue, 12 Sep 2023 23:22:47 GMT

still no network, anyone know where to find the APN so I can try and change that, iphone 11