topic Re: problem activation eSIM in Get Support

problem activation eSIM

adorobek — Tue, 12 Sep 2023 14:42:26 GMT

Is there someone you can talk to if you have problem activation eSIM

Re: problem activation eSIM

LitlLdy — Tue, 12 Sep 2023 14:48:24 GMT

@adorobek wrote:
Is there someone you can talk to if you have problem activation eSIM

@adorobek , if it installed but you can not activate it, Please try these things below to see if any help. Others have experienced similar issue & sometimes these suggestions have worked!

Reboot your phone.
In cellular settings make sure that “Turn On This Line “ (for iPhone ) is selected. (I am not positive where the setting is on a different phone to turn it on, possibly ‘Turn on your eSIM under Mobile Network’), reboot your phone. (You may need to reset network settings & reboot)

Edit! added screenshot

Re: problem activation eSIM

Handy1 — Tue, 12 Sep 2023 14:47:54 GMT

@adorobek Sorry no one to talk to , but you can use this direct link to message support for help

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: problem activation eSIM

adorobek — Tue, 12 Sep 2023 14:49:27 GMT

That doesn't work. I tried multiple times

Re: problem activation eSIM

hTideGnow — Tue, 12 Sep 2023 14:51:58 GMT

@adorobek wrote:
That doesn't work. I tried multiple times

HI @adorobek

you got the QR code in email? what error you got?

you might need to submit a ticket with CS agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: problem activation eSIM

LitlLdy — Tue, 12 Sep 2023 14:53:29 GMT

@adorobek wrote:
That doesn't work. I tried multiple times

@adorobek , sorry! It may not have installed correctly or not at all! Did you receive the QR Code to scan in your welcome email? If not then please use the link @Handy1 provided to send a private message to CS_Agent for help. They may tell you to purchase a SIM Card!