topic Re: Can't Get Sim Card Activated in Get Support

Can't Get Sim Card Activated

Bruce55 — Tue, 12 Sep 2023 13:55:42 GMT

I have a phone that does not take eSim. I bought Public Mobile Sim card. I subscribed to Public Mobile plan but in that process it never too my Sim card details. Now no service & I have been unable to activate Sim card and cannot get contact with customer service. HELP! Thanks!

Re: Can't Get Sim Card Activated

Handy1 — Tue, 12 Sep 2023 13:57:40 GMT

@Bruce55 Have you downloaded the PM app to finish the activation ?

Re: Can't Get Sim Card Activated

Phil_Adelphus — Tue, 12 Sep 2023 13:58:52 GMT

You would need to contact customer support, send them a private message here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't Get Sim Card Activated

Bruce55 — Tue, 12 Sep 2023 13:59:03 GMT

Yes, and it does NOT allow me to do that. I deleted & reloaded the app & same problem.

Re: Can't Get Sim Card Activated

Handy1 — Tue, 12 Sep 2023 14:00:18 GMT

@Bruce55 You can use this direct link to support to help

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't Get Sim Card Activated

Bruce55 — Tue, 12 Sep 2023 14:10:33 GMT

Handy1, thanks! Hopefully this works!

Re: Can't Get Sim Card Activated

BKNS27 — Tue, 12 Sep 2023 14:10:39 GMT

@Bruce55

I assume you picked a new random number and not ported your old number over to PM.
Try rebooting your phone by powering off then power back on.

If that didn’t work then it could be a provisional/backend issue with your SIM so private message a CS_Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't Get Sim Card Activated

Bruce55 — Tue, 12 Sep 2023 14:11:06 GMT

Thanks Phil, I've tried that & waiting response!

Re: Can't Get Sim Card Activated

esjliv — Tue, 12 Sep 2023 14:13:29 GMT

@Bruce55 wrote:
I have a phone that does not take eSim. I bought Public Mobile Sim card. I subscribed to Public Mobile plan but in that process it never too my Sim card details. Now no service & I have been unable to activate Sim card and cannot get contact with customer service. HELP! Thanks!

@Bruce55 - did you create a new account when you obtained a physical SIM card? Because, you should not need to do that. Can you swap the esim to the physical sim card on your My Account? Is this where you have been unable to SWAP the sim number?? You should not be activating a brand new account, if you already created one.

Does anything here help: https://www.publicmobile.ca/en/ns/get-help/articles/get-a-sim-card

How have you tried to contact customer support? Methods to contact Public Mobile Customer Support (CSA) below:

1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, and bottom right corner of the page (See the Chat Bubble),

2-OR, go to your ENVELOPE at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support.

Re: Can't Get Sim Card Activated

Bruce55 — Tue, 12 Sep 2023 14:15:47 GMT

BKNS27, I never got the opportunity to select a # & I don't have a number to port. I tried with phone reboot & still no joy. Thanks for link to msg CS Agent. I am waiting response from someone...

Re: Can't Get Sim Card Activated

Bruce55 — Tue, 12 Sep 2023 14:22:16 GMT

Handy1, yes I downloaded app & it does not allow me to finish activation. One I click that box it just goes back to my having to log in again. A bit of a circular & very frustrating process.

Re: Can't Get Sim Card Activated

Bruce55 — Tue, 12 Sep 2023 14:25:15 GMT

esjliv, thanks for suggestions. Right now I need someone from Public Mobile support to help me out as I can't get beyond the box which said complete activation. It goes nowher other than to have me log in again. Thanks!