topic Re: Transfer in Get Support

Transfer

Gbolahan — Tue, 12 Sep 2023 19:46:11 GMT

Hi,

I need help transferring my number 365-xxx-xxxx from luckymobile to publicmobile

Edit by Dunkman: removed personal information

Re: Transfer

Phil_Adelphus — Tue, 12 Sep 2023 13:56:12 GMT

It would be best to remove your phone number since this is a publicly visible page, click the little circle with a v in it and select edit.

Can you tell us where you are in the process and what difficulty you are having?

Re: Transfer

Dunkman — Tue, 12 Sep 2023 13:57:03 GMT

@Gbolahan

More details are needed. Did you already have a Public mobile account? Did you already try to port your number over?

Here is some basic information;

https://www.publicmobile.ca/en/ab/get-help/articles/transfer-your-number

Re: Transfer

esjliv — Tue, 12 Sep 2023 14:08:08 GMT

@Gbolahan we are NOT Public Mobile representatives, we are customers like you. So we cannot see any details to your account. You posted in a public forum, not private message.

Did you reply YES to the porting approval text, when the lucky SIM card was in your phone? If not, then insert your lucky SIM card back in, and see if the text comes in to reply.