topic Re: Number Transfer in Get Support

Number Transfer

Ben79 — Tue, 12 Sep 2023 11:53:28 GMT

Successfully transferred my old number, but I still have people saying that the interim number shows up when I text them or whatever. How do I remove the number that was given to me during my activation?

Thanks

Re: Number Transfer

Handy1 — Tue, 12 Sep 2023 11:56:44 GMT

@Ben79 Try resetting network setting see if that helps

Re: Number Transfer

Ben79 — Tue, 12 Sep 2023 12:06:17 GMT

How do I do that??

Re: Number Transfer

softech — Tue, 12 Sep 2023 12:12:57 GMT

@Ben79

are you using iPhone? try this:

Go to Settings > Messages>Turn off iMessage.
Go to General > Reset > Reset Network Settings.
Once the iPhone is open.
Go to Settings > Messages>Turn ON iMessage.

Re: Number Transfer

esjliv — Tue, 12 Sep 2023 12:36:01 GMT

@Ben79 - how do you know the port was successful or completed? Are you receiving incoming calls with the ported number to your public mobile SIM card? If so, then that is a good sign the porting completed.

If iphone, do you need to deregister the old number, then add the new one to your phone?

Re: Number Transfer

esjliv — Tue, 12 Sep 2023 12:36:13 GMT

@Ben79 wrote:
How do I do that??

@Ben79 Perform a Reset of your device's Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, VPN and APN settings, and connected Bluetooth devices that you've used before.

Iphone: To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode. Your iPhone will reset network settings and restart itself.

android: Find and tap Settings > System > Advanced > Reset options > Reset network settings.