topic Re: Current Subscription Plan has wrong information in Get Support

Current Subscription Plan has wrong information

Hoffer1 — Tue, 12 Sep 2023 02:41:57 GMT

Hi, I have a plan that I have had for quite awhile. It was $60/mo for 8GB Data, Unlimited Canada & US texting and calling and 2GB US Data. My subscription page shows the $60/mo which is correct but it only shows that I have 2GB Data and nothing about US Data part. I think it is still working although I haven't had the chance to use the US Data for awhile but will be needing it in November.

Is there a way to get the Subscription on my account page to be correct or to at least check to make sure this is still by plan as I have never changed it?

Re: Current Subscription Plan has wrong information

hTideGnow — Tue, 12 Sep 2023 02:45:15 GMT

HI @Hoffer1

PM plan details never show stuff clearly

and why don't you change over to the latest Canada-US plan? 5G, more data and and didn't specify how much max is for US, ie, can use them all in US

$50 - 40GB or $65 - 50GB

Re: Current Subscription Plan has wrong information

dust2dust — Tue, 12 Sep 2023 02:51:14 GMT

Yes this is yet more stupid programming. Or intentional, to confuse customers on what they're actually paying for.
But absolutely, change to the newer version of the roaming plan.

Re: Current Subscription Plan has wrong information

hTideGnow — Tue, 12 Sep 2023 02:51:57 GMT

yeah @dust2dust

that's why I wonder why three are two different set of date going around

Re: Current Subscription Plan has wrong information

Hoffer1 — Tue, 12 Sep 2023 02:57:21 GMT

Hey thanks a lot. I hadn't checked current available plans for quite awhile. There is one for $50/mo with 40GB data Canada & US. Awesome.

Re: Current Subscription Plan has wrong information

hTideGnow — Tue, 12 Sep 2023 02:59:01 GMT

HI @Hoffer1

yes, that one is much better.. 5G, and no limit on US data (ie, you care technically use them all in US)

Re: Current Subscription Plan has wrong information

dust2dust — Tue, 12 Sep 2023 03:01:43 GMT

@hTideGnow- The roaming plans are believed to be one bucket. Not "no limit". Unless you meant the 2gig roaming.

Re: Current Subscription Plan has wrong information

hTideGnow — Tue, 12 Sep 2023 03:03:27 GMT

HI @dust2dust

i meant the 2GB limit on the old US plan

of course I know the new one has limit, I meant OP can use the whole 40GB on the $50 Canada-US plan in US