topic Re: Can someone please resend my phone number transfer request? in Get Support

Can someone please resend my phone number transfer request?

ClaytonR — Tue, 12 Sep 2023 01:38:42 GMT

I need someone from public mobile to resend a phone number transfer request ASAP.

Re: Can someone please resend my phone number transfer request?

computergeek541 — Tue, 12 Sep 2023 01:38:29 GMT

@ClaytonR wrote:
I need someone from public mobile to resend a phone number transfer request ASAP.

Please open a ticket using the chatbot.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If trying to submit a ticket using the chatbot results in an error message, send a private message to CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can someone please resend my phone number transfer request?

hTideGnow — Tue, 12 Sep 2023 01:39:27 GMT

hi @ClaytonR

porting into PM?

you have to contact porting team, I will send you the number to your Community inbox. Check it and call

Re: Can someone please resend my phone number transfer request?

ClaytonR — Tue, 12 Sep 2023 02:09:02 GMT

I can't find my community inbox?

Re: Can someone please resend my phone number transfer request?

hTideGnow — Tue, 12 Sep 2023 02:10:57 GMT

HI @ClaytonR

envelope icon besides your avatar on top right

Re: Can someone please resend my phone number transfer request?

dust2dust — Tue, 12 Sep 2023 02:46:14 GMT

Or on mobile, tap your palm tree avatar and then tap on Messages.

Re: Can someone please resend my phone number transfer request?

Joel123 — Wed, 22 Nov 2023 18:29:18 GMT

Using a computer, *not cell phone!*, select My account and login. On the left hand side select My Profile. On the right hand side scroll down until you see Transfer My Number. Click that and beging the process. Make sure you are still using your old sim card/network when you respond to the old network by text about transfering. I figured this out with zero help from public mobile as there is no human to speak with and the chat bot/creating a ticket was unfruitful.