topic Re: Login problem in Get Support

Login problem

chrisakatyson10 — Tue, 12 Sep 2023 01:06:57 GMT

How can I confirm the verification code if I lost my phone

Re: Login problem

Handy1 — Tue, 12 Sep 2023 01:09:14 GMT

@chrisakatyson10 Do you not see option for “didn’t get code “ tap it and you should get option to send code to email instead . If no luck please use this direct link to support to help you re gain access

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Login problem

BKNS27 — Tue, 12 Sep 2023 01:14:58 GMT

@chrisakatyson10

Click on Resend Code and you will have the option to send the 2FA code by email, text or call.

Additional information on the Eversafe ID login:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Troubleshooting-Login-Issues-OTP-2FA-EverSafe/td-p/984611

Re: Login problem

Chalupa_Batman — Tue, 12 Sep 2023 01:19:20 GMT

Just like what the guys told you below. I just add pictures cause they're pretty. LOL

Can’t get the 6 digit 2FA code to your phone? Try this method

First, sign into your account at www.publicmobile.ca and use the email you signed up with and the password. If it asks you for a 6 digit code, it will say at the top left CONFIRM YOUR IDENTITY.- Enter the 6- digit code sent to *********. But it’s not working!!! As you see by the screen shot below, 1. Click the This is a trusted device. 2. Didn’t get the code? Click on that.

Then, the next window that pops up is this.

Click on Send email. Here it will send you the 6 digit code to the email you registered with. This step is very important. Do not just copy and paste. Enter each digit using your keypad.

You should now be able to get into your account.

Re: Login problem

chrisakatyson10 — Tue, 12 Sep 2023 01:38:41 GMT

I don't see any option for email. I am using my phone to do this so I'm not sure if that's the problem

Re: Login problem

hTideGnow — Tue, 12 Sep 2023 01:40:25 GMT

HI @chrisakatyson10

if no Send email as option, please submit ticket with CS agent and they will help

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Login problem

softech — Tue, 12 Sep 2023 01:57:09 GMT

App and browser have the same login page