topic Re: Payment failed!!?? in Get Support

Payment failed!!??

Sashelle — Mon, 11 Sep 2023 23:48:57 GMT

What do I do?! I’ve tried 2 different cards, looked over everything, tried the app and the website and still!!! “Payment failed please try again with a different payment method”

Re: Payment failed!!??

dust2dust — Mon, 11 Sep 2023 23:50:10 GMT

Wait an hour and try again. And only try twice per hour. Is it possible that your postal code is from a new area?

Re: Payment failed!!??

Sashelle — Mon, 11 Sep 2023 23:51:19 GMT

I waited an hour already and it still never worked..and my postal code is correct

Re: Payment failed!!??

Handy1 — Mon, 11 Sep 2023 23:51:44 GMT

@Sashelle To many failed attempts and you should wait one full hour before trying again and when you do try incognito mode private mode or use a different device . Clear app cache or un install it and re install see if that helps . If no luck use this direct link to support to help update for you

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment failed!!??

Priority — Mon, 11 Sep 2023 23:55:45 GMT

Could this be an issue with the Postal Code + Billing Address by chance?

https://productioncommunity.publicmobile.ca/t5/Get-Support/Postal-Code-Issue/td-p/1040097