topic Re: Double charged credit card in Get Support

Double charged credit card

Luna11 — Tue, 04 Jan 2022 20:25:55 GMT

Hello! This is the first time having to use the community for help.

This morning I went to pay my bill and I received an error message stating my card could not be charged and that it was an issue on my card's end not allowing the payment to be taken. I went through the payment steps again and received the same error message. My account overview showed I had a balance of $0.00 indicating my bill still wasn't paid. I checked my bank account and saw that I had been charged twice. I tested my phone and it's working again and 20 minutes later my account overview reflected that I had double paid.

How can I get the second payment reversed? I wouldn't have done the payment steps a second time had I not received the error message that I was not charged. I private messaged the @CS_Agent but I'm not sure if that's all I'm supposed to do.

Thanks for helping 🙂

Re: Double charged credit card

closng — Wed, 31 Jan 2018 14:55:24 GMT

Hi @Luna11,

You're on the right track, messaging the Moderators is the right approach, they should be able to reverse the extra charge for you 🙂

Re: Double charged credit card

Luna11 — Wed, 31 Jan 2018 15:09:25 GMT

Thank you very much 🙂

Re: Double charged credit card

john_hussey21 — Sun, 25 Feb 2018 13:22:30 GMT

Did you get this fixed? I’m having the same issue but with 2 of my ccs

Re: Double charged credit card

mimmo — Sun, 25 Feb 2018 13:48:43 GMT

@john_hussey21wrote:
Did you get this fixed? I’m having the same issue but with 2 of my ccs

@john_hussey21 I would start by contacting mods with a copy of your multiple charges..

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

Additional Useful Information:

Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

Re: Double charged credit card

woleadegoke — Fri, 27 Apr 2018 17:18:25 GMT

I was recharging my auto pay account then I checked my TD account this morning. I noticed the I was double charged. I want the money to return to my TD account now

Re: Double charged credit card

jp2 — Fri, 27 Apr 2018 17:24:38 GMT

You will need to private message the mods to get a refund we cannot help with that.

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get help with you account.

They are Public Mobile support employees who can help with your issue (More details).

Click here to send them a private message. or use the @ symbol followed by Mod_Team with no spaces to bring their attention to this thread.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue.

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time]

Messages are replied to during office hours, in the order in which they are received

Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.

There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator

How to view and reply to your private messages