topic Re: Cannot login to set up SIM card in Get Support

Cannot login to set up SIM card

Jman73 — Mon, 11 Sep 2023 21:59:27 GMT

I am trying to set up my SIM card but it will not let me login to do so

Re: Cannot login to set up SIM card

dust2dust — Mon, 11 Sep 2023 22:01:08 GMT

Do you mean you have an account already and you want to change the sim on it? Or are you trying to sign up as a new customer? Did you start into the sign up process rather than login?

Re: Cannot login to set up SIM card

Tom26 — Mon, 11 Sep 2023 22:15:50 GMT

I'm having same problem, lost phone, cannot access acount because of eversafe sending SMS to a phone I've lost, currently in this chat on.my wife's account

Re: Cannot login to set up SIM card

hTideGnow — Mon, 11 Sep 2023 22:16:57 GMT

hi @Tom26

yours could be different. did you try to click "didn't receive code?" and see if email is an option?

if it is not there, please submit a ticket with CS agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot login to set up SIM card

hTideGnow — Mon, 11 Sep 2023 22:18:12 GMT

HI @Jman73

are you setting up new accounts or replacing sim card on exciting account?

if new activation, did you try using the app?

Re: Cannot login to set up SIM card

Tom26 — Mon, 11 Sep 2023 22:25:30 GMT

Thanks, didn't get the email option, have submitted a ticket

Re: Cannot login to set up SIM card

Tom26 — Mon, 11 Sep 2023 22:26:33 GMT

have an account and lost phone, trying to activate new sim for new phone on old account

Re: Cannot login to set up SIM card

hTideGnow — Mon, 11 Sep 2023 22:33:38 GMT

HI @Tom26

you do NOT activate or Subscribe

what you need to do , go to My Account, Profile, click on the pencil besides the sim card to update the sim number.

if you have trouble logging into My Account because of 2FA, then click "Didn't receive code?" and then Send email

if you don't see send email as a choice, then submit a ticket with CS agent and they will update it for you

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437