topic Re: eversafe junk crap in Get Support

eversafe junk crap

Imasku46 — Mon, 11 Sep 2023 21:11:33 GMT

How do I remove a phone number and update to the new cell number ..... what garbage this is

Re: eversafe junk crap

hTideGnow — Mon, 11 Sep 2023 21:14:23 GMT

HI @Imasku46 no junk as it is doable

Re: eversafe junk crap

esjliv — Mon, 11 Sep 2023 21:16:13 GMT

@Imasku46 - can you log into your My Account? You can update the recovery phone number there. Edit, go to My Profile, then Manage Eversafe ID.

If you cannot log into your My Account due to the code going to the old/wrong number, try resending the code (or enter the incorrect code a few times) and see if you can get it sent to your email.

If that doesn't work, does the Forgot your email function help you? Otherwise, submit a ticket to CS_Agent for help if this and other suggestions are not working.

Re: eversafe junk crap

Imasku46 — Mon, 11 Sep 2023 21:15:14 GMT

where is ever safe id located?

Re: eversafe junk crap

softech — Mon, 11 Sep 2023 21:17:12 GMT

@Imasku46

if you can login My Account, please go to Profile Page, and click Manage EverSafeID

(or use this link: https://myaccount.publicmobile.ca/en/account/my-profile)

https://myaccount.publicmobile.ca/en/account/my-profile

Re: eversafe junk crap

Imasku46 — Mon, 11 Sep 2023 21:16:50 GMT

Where do you find the word profile ever since public mobile changed this I am seriously deciding on leaving.

Re: eversafe junk crap

hTideGnow — Mon, 11 Sep 2023 21:17:32 GMT

HI @Imasku46

it is on Profile page. Once you are there, click Manage EverSafe ID

Re: eversafe junk crap

softech — Mon, 11 Sep 2023 21:19:19 GMT

@Imasku46 are you using mobile browser or app?

if you are using mobile brower or desktop browser, use this link:

https://myaccount.publicmobile.ca/en/account/my-profile

if you are using app, click on the circle with + at the bottom left to expand the side panel and you can choose Profile

Re: eversafe junk crap

Phil_Adelphus — Mon, 11 Sep 2023 21:40:06 GMT

With some devicies/browsers the profile is accessed from your account page by selecting the dark circle bottom left that has a > in it. That slides out the profile with the Eversafe profile in it. Took me a while to find it the first time!