topic Re: RBC Visa Card. in Get Support

RBC Visa Card.

Priority — Mon, 11 Sep 2023 21:26:21 GMT

I have a $500 Pre-Paid Non Reloadable RBC Visa Card, it's fully activated and is Functioning normally everywhere else.

I'm trying to use it to add some Funds to a few of my Public Accounts however everytime I try to add it to the Account it is unable to process my request.

I've tried multiple times yesterday and today, with a few different accounts using both the Mobile App and the website with out any sucess.

What's the issue here, should I just use the card to buy a bunch of Vouchers?

Re: RBC Visa Card.

hTideGnow — Mon, 11 Sep 2023 21:28:50 GMT

HI @Priority

updating the credit card sometimes is a tough task. We don'w know why the "Oops" error come and sometimes, once it start coming, it won't go away

Pick an account you want to add to, submit a ticket with agent and see if they can add it for you or see the error code why the system rejecting it

Re: RBC Visa Card.

BKNS27 — Mon, 11 Sep 2023 21:29:38 GMT

@Priority

You shouldn’t have any problems with a reloadable Visa but did you try clear cache and go incognito before login to you account.

If that didn’t work, I would suggest you contact a CS_Agent or purchase vouchers with the Visa.

Re: RBC Visa Card.

dust2dust — Mon, 11 Sep 2023 21:33:38 GMT

You say functioning normally everywhere else. Do you mean also online?

Re: RBC Visa Card.

Chalupa_Batman — Mon, 11 Sep 2023 21:40:04 GMT

As you know brother, adding, changing, editing credit cards on the site and app are a pain in the butt! To make your life easier, I'd just go purchase $500 worth of PM Vouchers. But eh, I'm lazy.

Re: RBC Visa Card.

Priority — Mon, 11 Sep 2023 21:42:39 GMT

Yes, it's working on Amazon.

Re: RBC Visa Card.

Priority — Mon, 11 Sep 2023 21:46:03 GMT

I have a friend with another Phone Repair Shop nearby, he still has a system that allows him to sell all Vouchers including Public Mobile.

I'm going to go to his store and buy all the Vouchers there since often 7-Eleven can only print 2-3 at a time before the POS System bugs out.

His system can also add funds directly to your Account.

Re: RBC Visa Card.

hTideGnow — Mon, 11 Sep 2023 21:55:30 GMT

@Priority wrote:
I have a friend with another Phone Repair Shop nearby, he still has a system that allows him to sell all Vouchers including Public Mobile.

HI @Priority

unlike sim card, PM didn't block stores from selling vouchers. As long as the store has the connection to those vouchers selling system, they can sell PM vouchers

Re: RBC Visa Card.

Flyrrad — Mon, 11 Sep 2023 23:11:52 GMT

Some providers do not accept pre-paid nonreloadable gift type cards...... maybe PM doesn't?

Re: RBC Visa Card.

Priority — Mon, 11 Sep 2023 23:18:39 GMT

I've used Pre-Paid Non-Reloadable Visa and Mastercard Vanilla in the past without any issues, so I don't think that's the case..