topic Re: Inserting new SIM card in Get Support

Inserting new SIM card

BD68 — Mon, 11 Sep 2023 21:20:50 GMT

Just received new SIM card. Have received sms from previous provider verifying transfer of phone number. Do I insert new SIM card now?

Re: Inserting new SIM card

hTideGnow — Mon, 11 Sep 2023 21:25:48 GMT

HI @BD68

yes, insert the new PM sim card to the phone

test making calls and sending text. Then test calling yourself from another phone and see if the PM sim receiving the calls.

let us know if all good

Re: Inserting new SIM card

BKNS27 — Mon, 11 Sep 2023 21:31:41 GMT

@BD68

You old SIM will continue to work for about 2 hours until porting is completed.
Once it stopped working then power off the phone and switch to the PM SIM.

Re: Inserting new SIM card

Chalupa_Batman — Mon, 11 Sep 2023 21:35:07 GMT

Hi @BD68

First, have you signed up for an account and picked a plan yet with Public Mobile? If not, you will have to create an EverSafe account with PM. Then when you are in the sign up process, enter the SIM card number. Once completed, then you can shut down the phone and insert the PM card. Once restarted you should see Public Mobile up top. Try a few test calls and texts.

Re: Inserting new SIM card

Priority — Mon, 11 Sep 2023 23:43:10 GMT

Wait until your old SIM Card loses reception before inserting the new one, this is the best way to do it.