topic Re: reception in Get Support

reception

garbel627 — Mon, 11 Sep 2023 21:08:58 GMT

in recent weeks i have noticed more bad reception during calls. i am sitting the same place as always using the same phone. most time i have to go outside or to a different room to complete a call. this is new. i have never needed to do this before. nothing else has changed that i am aware of and the phone works perfectly everyware else. any ideas as to why this is happening

Re: reception

hTideGnow — Mon, 11 Sep 2023 21:15:44 GMT

hi @garbel627

what phone you have ? do you know if you can use VoLTE or you are using it already?

tell us what phone you have. And during call, check if it shows you connected to LTE or 4G or 3G, that tells you if you are using VoLTE

Re: reception

garbel627 — Mon, 11 Sep 2023 21:20:14 GMT

hi. it is an older samsung. has always wotked perfectly i do know what volte is. the service is mostly lte sometines 3g

Re: reception

will13am — Mon, 11 Sep 2023 21:22:00 GMT

@garbel627 , you could check how far you are from local cell towers. Perhaps your coverage is limited to a single tower that is undergoing maintenance.

https://www.ertyu.org/steven_nikkel/cancellsites.html?lat=55.977080&lng=-104.458008&zoom=6&type=Roadmap&layers=a&pid=0&ds=0

If you are using an android device, this app is good for troubleshooting connectivity issues. No suggestions for iPhones unfortunately.

https://play.google.com/store/apps/details?id=com.wilysis.cellinfolite&hl=en_CA&gl=US