topic Re: Getting a 6-digit code in Get Support

Getting a 6-digit code

Haha111 — Tue, 12 Sep 2023 02:15:24 GMT

Trying to log in ( full access ) , They are asking to confirm my account by getting a 6 digit Eversafe code which they are sending to an unknown number, not my registered number.

Re: Getting a 6-digit code

esjliv — Mon, 11 Sep 2023 21:13:20 GMT

@Haha111 - try resending the code (or enter the incorrect code a few times) and see if you can get it sent to your email.

If that doesn't work, does the Forgot your email function help you? Otherwise, submit a ticket to CS_Agent for help if this and other suggestions are not working.

Re: Getting a 6-digit code

hTideGnow — Mon, 11 Sep 2023 21:13:36 GMT

hi @Haha111

try to select "Didn't receive code? " then choose email as to option to get the code instead

if it does not help, please submit a ticket with CS agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If you can login, go to Profile, Manage EverSafe id and you can change phone number back to the correct one