topic Re: Roaming problem in Get Support

Roaming problem

Freeman2059 — Tue, 12 Sep 2023 02:11:26 GMT

I have noticed a problem that I have been having trouble fixing. I am getting roaming messages and limitations in my service, despite me not being in the States as well as having roaming turned off on my phone. I get messages from Public Mobile stating that to roam I need to get addons, yet I am not in the States. I also get random service, where I can phone far places in Canada at times, and other times cannot call a small town near me. I recognize I live close to the border, and a strong tower on the other side probably tries to take my signal. I had this problem with Rogers before, as they were charging me extra, but after I told them my circumstances they made it so my signal would not connect as easily to the American tower a couple of miles away. The breaks in service match up with the idea that the phone is connecting to American towers, and since I don't have any roaming packages, then I have breaks in service. I tried the chat, but they have not given me any direction for an answer. So I am posting here to see if there are similar problems/solutions to this problem?

Re: Roaming problem

hTideGnow — Mon, 11 Sep 2023 20:52:14 GMT

HI @Freeman2059

the message might mean your account is suspended due to missed payment. Login My Account using Incognito/Private/Secret mode and check if your account is active

if you live close to the border, change the network to Manual and Pick Public Mobile from three

Re: Roaming problem

Handy1 — Mon, 11 Sep 2023 20:56:46 GMT

@Freeman2059 Maybe try to manually connect to public mobile instead of on automatic

Re: Roaming problem

will13am — Mon, 11 Sep 2023 20:57:19 GMT

@Freeman2059 , the only solution is to manually connect to the Public Mobile network instead of letting the phone auto connect. Once you connect to a US tower, it disrupts your Canadian usage. One good thing with this prepaid service is that you will never get a surprise bill for roaming.

Re: Roaming problem

Freeman2059 — Mon, 11 Sep 2023 21:34:53 GMT

Thank you everyone! I will look into all these solutions and update on what works! Thanks

Re: Roaming problem

BKNS27 — Mon, 11 Sep 2023 21:36:39 GMT

I have the same problem when I am at a border town in the US. Manually connect to T-Mobile but it connects but no service on my TextNow SIM. I need to go further south for it to work.