topic Re: Transfer number issue in Get Support

Transfer number issue

huynhthemo — Mon, 11 Sep 2023 20:02:24 GMT

I am a new subscriber with PM. I received confirmation SMS from Rogers to transfer my mobile number to PM but now over one day, my number still cannot be reached by a landline call. The error message received is "Sorry, your number is not defined". Please help me.

Re: Transfer number issue

hTideGnow — Mon, 11 Sep 2023 20:04:21 GMT

Hi @huynhthemo

did you reboot your phone and try calling yourself from another phone?

if porting really not completed, call the porting team and ask for status update. i will send you the number to your Community inbox. Please check

Re: Transfer number issue

Chalupa_Batman — Mon, 11 Sep 2023 20:08:01 GMT

Hi @huynhthemo

Before you call the porting team, let's ask you a few questions first. When you requested Public Mobile port over your number from Rogers, did you receive a text message from Rogers permission to port? Did you reply YES? If you put in your Roger SIM right now, do you still have service? Is your Rogers account still active or did you cancel before the port? There are a lot of factors here we need to figure to help you best. We may be able to solve this for you without the need of the porting team.

Re: Transfer number issue

esjliv — Mon, 11 Sep 2023 20:12:54 GMT

@huynhthemo - but can your number be reached by another mobile? If so, then this is not a porting issue. It may be an account or provisioning issue.

Try your SIM card into another phone to see if calls from other mobile and landlines work. If landlines still do not work (but other mobile callers come through), then submit a ticket with CS_Agent to let them know.

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