topic Re: Payment in Get Support

Payment

reuelrh71 — Mon, 11 Sep 2023 03:18:27 GMT

I was overcharged

Re: Payment

dust2dust — Mon, 11 Sep 2023 04:04:50 GMT

How so? Do you see extra charges on your credit card? Is there extra balance in your account here? Did someone using one of your phones say yes to a text offer? Did you do an immediate plan change?

Re: Payment

DDM69 — Mon, 11 Sep 2023 04:54:08 GMT

If you’re asking for help, we need more details.

Re: Payment

computergeek541 — Mon, 11 Sep 2023 05:15:37 GMT

not necessary to ask the exact same question as the previous member more than an hour later

Re: Payment

reuelrh71 — Mon, 11 Sep 2023 19:00:20 GMT

7 time of adds on which 15 each for 1 gb

Re: Payment

dust2dust — Mon, 11 Sep 2023 19:10:41 GMT

Indeed. Is someone else using that phone? Like a kid? This place has been sending out text offers to people low on data and all they need to do is reply yes and then that charges the card on file.

Re: Payment

reuelrh71 — Mon, 18 Sep 2023 14:12:19 GMT

No because I accidentally replied 7times on the promotion instead of 1 only the 1 gb 15 dollars

Re: Payment

reuelrh71 — Mon, 18 Sep 2023 14:12:50 GMT

That’s why I was charged 6 times

Re: Payment

dust2dust — Mon, 18 Sep 2023 14:33:49 GMT

Wow. Who knew you could reply with the yes multiple times on the one offer and get multiple add-ons. Interesting. But that's of course why you have multiple charges.

Please tell us the day counter on the add-on. Like 8/180 or something.

If you have no use for that much data for that much time then you could try your luck with support to have them credit you back those charges. It would take several weeks to get the money back in your account so just keep the credit for your next renewals.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment

hTideGnow — Mon, 18 Sep 2023 14:37:23 GMT

@reuelrh71 wrote:
That’s why I was charged 6 times

HI @reuelrh71 oh, you have 6 or 7GB of addon now, Pricey data

but agent for sure able to reverse them. take screenshot of your replies and submit ticket with PM agent with that as proof.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437