topic Re: Refund in Get Support

Refund

SD11 — Mon, 11 Sep 2023 16:19:17 GMT

Hello,

I recently ported my number to another service provider. Can you please send me my refund as I have only used the service few days this month ?

Thank you

Re: Refund

esjliv — Mon, 11 Sep 2023 16:21:31 GMT

@SD11 - sorry, but if you ported your public phone number to another provider, then you lose any available funds you may have had in your account and access to My Account.

EDIT, fyi we are NOT Public Mobile representatives, we are customers like you. So we cannot see any details to your account. You posted in a public forum, not private message.

Re: Refund

dust2dust — Mon, 11 Sep 2023 16:20:31 GMT

There are no pro-rated refunds here. As with many prepaid providers.

Re: Refund

hTideGnow — Mon, 11 Sep 2023 16:20:43 GMT

HI @SD11

sorry, PM is prepaid provider and do not provide refund if you leave early

Sorry about that

Re: Refund

Handy1 — Mon, 11 Sep 2023 16:20:47 GMT

@SD11 Sorry PM is pre paid and no refunds . But you can try your luck with support , best of luck

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refund

dust2dust — Mon, 11 Sep 2023 16:23:48 GMT

@Handy1- In all your time here have you ever heard of anyone getting any refunds of pro-rated service and/or balance after porting out? I have not.

Re: Refund

Handy1 — Mon, 11 Sep 2023 16:34:25 GMT

why I said sorry PM is pre paid no refunds . BUT you can try your luck , best of luck but hey I’ve seen stranger things like people getting badges they didn’t deserve while other got nothing . But then that got correct as everything is a unique circumstance and the possibilities are endless YMMV

Re: Refund

dust2dust — Mon, 11 Sep 2023 16:34:54 GMT

@Handy1- No, you said pre paid 🙂 You do have a thick thumb for that o next to the p. And of course spell check would be perfectly happy with ore.

Re: Refund

hTideGnow — Mon, 11 Sep 2023 16:35:28 GMT

HI @dust2dust

We never heard doesn't mean it does not exist. I do not think anyone left PM, got the refund would be nice enough to come back and report it

So, it's fair @Handy1 to encourage OP to try his luck 🤣

Re: Refund

dust2dust — Mon, 11 Sep 2023 16:38:37 GMT

Once again, as usual, I stand alone. It's a waste of everybody's time. They'll ask support. Support will say no and quote the terms and conditions. Do you think they would make the customer sign an NDA if they did refund? Not likely. Would that customer come back and say so? Maybe, because it would be so rare.

Re: Refund

Handy1 — Mon, 11 Sep 2023 16:39:36 GMT

Can I even use spell check on my iPhone I tried that grammarly app but it won’t work in here on my phone or I to simple to figure it out

Re: Refund

softech — Mon, 11 Sep 2023 16:44:17 GMT

@Handy1 spell check is nice but not required. What matters most is the heart to help. 🙂 Thanks for helping OP

Re: Refund

dust2dust — Mon, 11 Sep 2023 16:51:24 GMT

@Handy1- You made me look. Two of my mobile browsers do not have a spell check. Never noticed when I'm out mobile and typing here. Fair enough. It's still funny how you frequently trip over the o for the p.

Re: Refund

esjliv — Mon, 11 Sep 2023 18:06:24 GMT

Hi @J_PM , example of one of the fundamentals issues in the Community. Members do not know the public forum is not how you contact Public Mobile Representatives.

And, us members giving information sounding like we could be representatives, so how would they know otherwise? Then, members give link to private message Public Mobile Representatives, but not teaching how to find to do this. This is years ongoing. But it seems to grow/worsen (maybe with more customers?).

IMO, none of us members should be telling anyone how to contact CS_Agent. Community Support should be known you are talking to fellow members, and telling someone methods to contact CSA for support, isn't really Support, right?

Take the guessing out of the equation.

How about a BIG warning when someone is about to post in the Get Support section of the Community like:
"You are about to post on an open public forum where fellow members try and help one another. These members are not Public Mobile Representatives; but can be very helpful. No personal information here please."

"If you need Public Mobile Representatives Customer Support (CS_Agent) this is how they can be reached privately, personal information likely required to verify account...."