topic Why is my service on hold in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Why-is-my-service-on-hold/m-p/1052931#M735606 <P>Not understanding why my service are on hold as the money is present&nbsp;</P> Mon, 11 Sep 2023 16:49:28 GMT Twins23 2023-09-11T16:49:28Z Why is my service on hold https://productioncommunity.publicmobile.ca/t5/Get-Support/Why-is-my-service-on-hold/m-p/1052931#M735606 <P>Not understanding why my service are on hold as the money is present&nbsp;</P> Mon, 11 Sep 2023 16:49:28 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Why-is-my-service-on-hold/m-p/1052931#M735606 Twins23 2023-09-11T16:49:28Z Re: Why is my service on hold https://productioncommunity.publicmobile.ca/t5/Get-Support/Why-is-my-service-on-hold/m-p/1052933#M735607 <P>Hi&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/301216">@Twins23</a>&nbsp;</P><P>If it's a text message that came out saying your stuff is on hold but your phone still works and you can call and text, ignore the message. It's a glitch in the PM system.</P> Mon, 11 Sep 2023 16:50:50 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Why-is-my-service-on-hold/m-p/1052933#M735607 Chalupa_Batman 2023-09-11T16:50:50Z Re: Why is my service on hold https://productioncommunity.publicmobile.ca/t5/Get-Support/Why-is-my-service-on-hold/m-p/1052935#M735609 <P>Yes the critical question there is are your services working?</P> Mon, 11 Sep 2023 16:52:36 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Why-is-my-service-on-hold/m-p/1052935#M735609 dust2dust 2023-09-11T16:52:36Z Re: Why is my service on hold https://productioncommunity.publicmobile.ca/t5/Get-Support/Why-is-my-service-on-hold/m-p/1052936#M735610 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/301216">@Twins23</a>&nbsp;, is your account status showing as on hold?&nbsp; Is today renewal day?&nbsp; At least in the past, there were transitions in the account status during renewal.&nbsp; If your service is functional, give it some time and see if the account reverts to active status.</P> Mon, 11 Sep 2023 16:54:02 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Why-is-my-service-on-hold/m-p/1052936#M735610 will13am 2023-09-11T16:54:02Z