topic Re: Attempting to activate my new subscription plan in Get Support

Attempting to activate my new subscription plan

Jessie_H — Mon, 11 Sep 2023 15:16:38 GMT

I signed up for a subscription plan last night and have paid for the first month. When i try to activate my account through the Public Mobile app I cannot get past the Eversafe. The code sent to confirm my identity fails to work (says code incorrect) everytime I ask for a code

Re: Attempting to activate my new subscription plan

dust2dust — Mon, 11 Sep 2023 15:23:05 GMT

In the browser that is set as your default browser (may not be the browser you use) clear cache and cookies. If that browser has some privacy controls set then maybe change your default browser to a more open browser.

Re: Attempting to activate my new subscription plan

Handy1 — Mon, 11 Sep 2023 15:25:35 GMT

@Jessie_H You can also try uninstalling the app and re install it see if that helps . If still no luck please use this direct link to support to help you gain access to your account

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Attempting to activate my new subscription plan

hTideGnow — Mon, 11 Sep 2023 15:25:56 GMT

HI @Jessie_H

so you didn't get to Step 6 at all?

is the EverSafe trying to send the code to your email? try to uninstall the app and reinstall and try again

if that not working, Please submit a ticket with CS agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437