topic Re: Services on hold in Get Support

Services on hold

Zbig — Mon, 11 Sep 2023 14:33:47 GMT

I completed all steps of activation and my credit card was charged twice the same amount and I don't have services. It prompted "Services on hold". My attempts to contact someone to help ended with Error prompted

Re: Services on hold

hTideGnow — Mon, 11 Sep 2023 14:37:58 GMT

HI @Zbig

are you trying to activate with physical or esim?

if physical sim, did you try to put the sim in a phone and test it?

we will try to help as you give us more information, but please also submit a ticket with CS agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Services on hold

Handy1 — Mon, 11 Sep 2023 14:43:22 GMT

@Zbigplease submit ticket with support using this direct link to vet straightened out

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Services on hold

Zbig — Mon, 11 Sep 2023 14:56:32 GMT

with physical

Re: Services on hold

hTideGnow — Mon, 11 Sep 2023 14:58:10 GMT

HI @Zbig

you submitted ticket yet?

and try to put the sim in the phone, does it connect ? Try to click Reset All networks and check if it connects again

Re: Services on hold

Zbig — Mon, 11 Sep 2023 15:16:55 GMT

Physical sim works ok

Re: Services on hold

dust2dust — Mon, 11 Sep 2023 15:19:43 GMT

If you can call in and out and real sms text in and out and browse web pages on cell data (not wifi) then it seems you're good to go. Don't worry about how the account looks. You could use incognito with the browser and see if it shows any different.

Re: Services on hold

hTideGnow — Mon, 11 Sep 2023 15:27:26 GMT

@Zbig wrote:
Physical sim works ok

HI @Zbig

works ok? so you can make and receive calls and text? and data works?