topic Re: Remove deactivated number in Get Support

Remove deactivated number

Omar_Faruque — Sun, 15 Oct 2023 17:01:37 GMT

I have a deactivated phone number associated with my email id. Now, I have bought a new SIM card and created an account. However, it is asking for a verification code sent to the deactivated number. How can I solve this?

Re: Remove deactivated number

hTideGnow — Mon, 11 Sep 2023 14:54:54 GMT

hi @Omar_Faruque

try to select "didn't recieve code?" and check if sending via email is an option

if not, submit a ticket with CS agent and they will fix it

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Remove deactivated number

dust2dust — Mon, 11 Sep 2023 14:55:10 GMT

How deactivated? From another phone dial 1-855-4pu-blic and enter that number and see if it finds it.

Re: Remove deactivated number

Handy1 — Mon, 11 Sep 2023 14:56:00 GMT

@Omar_Faruque If your created a new account using same email as before this is causing the issues . Please submit ticket with support to get straighten . You ca use this direct link

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Remove deactivated number

will13am — Mon, 11 Sep 2023 14:59:30 GMT

@Omar_Faruque , if you are able to get into your new account, edit the ever safe information in the profile tab and associated the updated number there.

Re: Remove deactivated number

hTideGnow — Mon, 11 Sep 2023 14:59:42 GMT

HI @Omar_Faruque

and if they gives you the Send email option and you can login, then you can change the 2FA phone number yourself. Just go to Profile, Manage EverSafe ID and you can update the phone number there

Re: Remove deactivated number

BKNS27 — Mon, 11 Sep 2023 15:44:32 GMT

@Omar_Faruque

What was wrong with the first SIM?