topic Re: My Account & App Under Maintenance! in Get Support

My Account & App Under Maintenance!

LitlLdy — Mon, 11 Sep 2023 10:59:45 GMT

Update: Our My Account & App are working again!

Just posting to let everyone know that our My Account & App is under maintenance! Don’t panic! 🙂

Re: My Account & App Under Maintenance!

Sally_ — Mon, 11 Sep 2023 04:34:38 GMT

Do you know how long for? I need to set up automatic credit renewal and don't have any credit at the moment. Ps the app isn't working for me either.

Re: My Account & App Under Maintenance!

LitlLdy — Mon, 11 Sep 2023 04:39:15 GMT

@Sally_ wrote:
Do you know how long for? I need to set up automatic credit renewal and don't have any credit at the moment. Ps the app isn't working for me either.

@Sally_ , I don’t know how long they will be under maintenance. Sorry. 😞 Try again in the morning. Once I see they are working again I will update it here.

Re: My Account & App Under Maintenance!

DennyCrane — Mon, 11 Sep 2023 04:42:43 GMT

It happens every night, though it does seem to have started a little earlier tonight.

Re: My Account & App Under Maintenance!

LitlLdy — Mon, 11 Sep 2023 04:53:11 GMT

Maybe they will fix the chatbot/virtual assistant so that Customers can use it to submit support tickets through it again! 🤔

Re: My Account & App Under Maintenance!

DennyCrane — Mon, 11 Sep 2023 04:57:23 GMT

@LitlLdy I think it's just the daily overnight processing of renewals, change of system date etc. It would be nice if they eventually resolved that though.

Re: My Account & App Under Maintenance!

Pascal1965 — Mon, 11 Sep 2023 05:17:15 GMT

Wow I was just about to sing up to public mobile, then app down 😂!

BTW where I find a referral code?

Re: My Account & App Under Maintenance!

dust2dust — Mon, 11 Sep 2023 05:19:07 GMT

In your private messages. Sent.

Re: My Account & App Under Maintenance!

LitlLdy — Mon, 11 Sep 2023 05:20:59 GMT

@Pascal1965 wrote:
Wow I was just about to sing up to public mobile, then app down 😂!
BTW where I find a referral code?

@Pascal1965 Someone has to give you one!

This site is lagging for me!

Re: My Account & App Under Maintenance!

LitlLdy — Mon, 11 Sep 2023 11:02:35 GMT

@Sally_ , our My Account & App are working again!

Re: My Account & App Under Maintenance!

hTideGnow — Mon, 11 Sep 2023 13:21:22 GMT

HI @LitlLdy it's not a nightly maintenance.. but let say it is a very high chance there is no My account access in the late evening 😞

Re: My Account & App Under Maintenance!

LitlLdy — Mon, 11 Sep 2023 13:27:18 GMT

@hTideGnow wrote:
HI @LitlLdy it's not a nightly maintenance.. but let say it is a very high chance there is no My account access in the late evening 😞

@hTideGnow , all I said was “Just posting to let everyone know that our My Account & App is under maintenance! Don’t panic! 🙂” & showed what My Account & App said in my screenshot. 😃

Re: My Account & App Under Maintenance!

bluesystems — Mon, 25 Sep 2023 11:25:44 GMT

For me it has been three days straight, day and night. What is the issue and how can I get access to my account. I have no cell service and need to contact someone to get it put in service. WEB based login is also no longer working!

Re: My Account & App Under Maintenance!

Roshan7117 — Tue, 16 Apr 2024 12:41:54 GMT

That sounds frustrating! Here are a few steps you can take to deal with the app being under maintenance:

Check the App's Official Channels:
- Look for an announcement within the app itself (if accessible).
- Visit the app developer's website or social media pages (Twitter, Facebook) for updates. They might announce the maintenance schedule and expected duration there.
Estimated Downtime: If there's an announcement, it should mention the estimated time for maintenance. This can help you manage your expectations.
Alternative Solutions:
- Is there a web version of the app you can access in the meantime?
- If it's a banking app, can you use online banking through your computer?
Be Patient: Unfortunately, during maintenance periods, the app won't be functional. The best course of action might be to wait until the estimated downtime is over.

If you're concerned or have questions:

Some apps might have a designated support email address or phone number listed within the app or on the developer's website. You can try reaching out to them for further information.