topic Re: Eversafe ID-Not Working in Get Support

Eversafe ID-Not Working

whitepisscutter — Fri, 04 Aug 2023 15:16:25 GMT

When I hit login the eversafe.id.com webpage supported by telus will not load.
We've tried two different mobile devices and have uninstalled and re-installed the app.

We're new customers trying to link an existing phone line to the public mobile SIM. Not sure how to bypass this.
TIA.

Re: Eversafe ID-Not Working

softech — Fri, 04 Aug 2023 15:22:57 GMT

@whitepisscutter

Try using Incognito mode and see if it helps

Re: Eversafe ID-Not Working

will13am — Fri, 04 Aug 2023 15:23:25 GMT

@whitepisscutter , everything seems to be working fine over here. Try rebooting your phone if you have not done so already.

Re: Eversafe ID-Not Working

whitepisscutter — Fri, 04 Aug 2023 15:24:10 GMT

How do we do that? The app redirects to the site immediately.

Re: Eversafe ID-Not Working

softech — Fri, 04 Aug 2023 15:25:33 GMT

@whitepisscutter

Open Incognio mode/tab before you go to Public Mobile site

Re: Eversafe ID-Not Working

whitepisscutter — Fri, 04 Aug 2023 15:35:08 GMT

that did not work 😞

Re: Eversafe ID-Not Working

whitepisscutter — Fri, 04 Aug 2023 15:38:44 GMT

that also did not work

Re: Eversafe ID-Not Working

softech — Fri, 04 Aug 2023 15:39:27 GMT

@whitepisscutter

are you trying on a phone or desktop?

Try on a desktop

Also, try using the PM App

Re: Eversafe ID-Not Working

whitepisscutter — Fri, 04 Aug 2023 15:42:10 GMT

I've been attempting to use the PM App on two different iPhones to complete the set up. We've made an account, selected & PAID for a plan on desktop. We just need to transfer the existing phone number from Rogers to the PM SIM. To do so we need to login to the app. The app attempts to redirect us to the Eversafe.ID.com to login but only produces a white webpage. It will not load the login portal. We've downloaded the app multiple times, tried two different mobile devices, tried going incognito and restarted the phones. With all the same failed result.

Re: Eversafe ID-Not Working

softech — Fri, 04 Aug 2023 15:44:07 GMT

@whitepisscutter

And PM already charged you?

for that part of the process, you do need to login to the app to complete the activation. So, a blank page won't help 😞

I think you need to message support at this point

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Eversafe ID-Not Working

whitepisscutter — Fri, 04 Aug 2023 15:51:01 GMT

Yes they already charged me. I kept thinking the next step would be to switch the SIM and what would you know it never came. Otherwise, I would never have invested this much of my morning.
Thank you very much for your help! It's been appreciated!

Re: Eversafe ID-Not Working

dalehawkins — Wed, 09 Aug 2023 19:02:05 GMT

We are having the same problem. Our iPhone 6 will not load the login page, however our iPone X will load it. Did you ever get this resolved? I need to activate an account on our iPhone 6.

Thx.

Re: Eversafe ID-Not Working

DBG — Mon, 11 Sep 2023 02:10:38 GMT

I have this exact white screen eversafe.Id.Telus issue today on a new account on an old iPhone 5S. SIM card is installed, linked, we have an account, have downloaded the app. Please advise?

Re: Eversafe ID-Not Working

hTideGnow — Mon, 11 Sep 2023 02:13:56 GMT

HI @DBG

did you completed your activation? is the service is working?

you can try to uninstall and resintall the app and try to login again. And if the activation was completed and no problem with the service, then try using Incognit/Private/Secret mode on your browser to login My Account and it should work

if that still not solves the login problem, please submit ticket with CS agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Eversafe ID-Not Working

DBG — Mon, 11 Sep 2023 02:22:04 GMT

I completed the SIM linking to my account and payment on a PC. Now we installed the SIM into the iPhone 5S so we can complete setup and choose a phone number. What we get is a white screen with no content. Note that this is the same result for Safari, or Chrome to log into Public Mobile site, in portrait or landscape and normal or incognito mode.

Re: Eversafe ID-Not Working

hTideGnow — Mon, 11 Sep 2023 02:35:34 GMT

hi @DBG

do you see the phone showing connected to PM network? If not , try to reinsert the sim card and click Reset network settings

still not work? please submit ticket with CS agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Eversafe ID-Not Working

DBG — Mon, 11 Sep 2023 02:39:34 GMT

No, the phone shows no service and we haven’t got logged in so we cannot choose a phone number for this SIM. logging in is the problem.

Re: Eversafe ID-Not Working

DBG — Tue, 12 Sep 2023 18:36:52 GMT

Thanks for your help @hTideGnow - Alexandra at CS Agent was very helpful, and got me all fixed up. They did it manually, so my guess is that this may be a known issue with the app on some devices.

#Whitescreen #Publicmobile #iPhone #app

Re: Eversafe ID-Not Working

hTideGnow — Tue, 12 Sep 2023 18:45:58 GMT

hi @DBG

happy that it is now resolved. And yes, we saw some with similar problem before