topic Message send failure in Get Support

Message send failure

QIANLI — Mon, 11 Sep 2023 01:17:30 GMT

I changed my number today, from Ontario number to a local Calgary number. And then I cannot send text. Keep showing message send failure.
restarted my iPhone. Turned flight modal off and on.

checked setting-message, iMessage is available for the new number and Apple ID.

can still use data and call. Just message failed. @CS_Agent

Re: Message send failure

Handy1 — Mon, 11 Sep 2023 01:20:13 GMT

@QIANLI Maybe try resetting network settings . Is it possible for you to try the SIM card another phone to test .and make sure airplane mode is off

Re: Message send failure

Chalupa_Batman — Mon, 11 Sep 2023 01:22:34 GMT

Hi @QIANLI

If you have an iphone try this. Go into Settings, Cellular, Network Settings, turn off automatic and choose Public Mobile. Then reboot. Let us know if that worked.

Re: Message send failure

hTideGnow — Mon, 11 Sep 2023 01:43:15 GMT

HI @QIANLI

you cannot send text or iMessage?

you should try to remove the phone number from iMessage/Facetime, reboot, then add the number back and try agian

Re: Message send failure

BKNS27 — Mon, 11 Sep 2023 05:30:46 GMT

@QIANLI

Your Apple ID probably still have your old number so go to Settings>your name on top of the page>Name, Phone Numbers> Email>Contactable At>Edit>Add a Phone Number… reboot your phone and you are done!