topic Re: Plan subscription in Get Support

Plan subscription

RiaMc — Mon, 11 Sep 2023 00:51:55 GMT

I purchased my plan on Sept. 9th or 10th and when I tried to log in, a pop-up is on my account page saying that my subscription was from August 11-Sept 10 and I needed to renew it. How is that possible?

Re: Plan subscription

Handy1 — Mon, 11 Sep 2023 00:55:46 GMT

@RiaMc If you just activated sept 9 you next renewal should be Oct 9 but double check like this for the date

Try again incognito/private mode

And or lap top /computer

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info

Re: Plan subscription

HALIMACS — Mon, 11 Sep 2023 01:03:48 GMT

Don't get caught up on the Public Mobile's self-serve site @RiaMc . It's likely playing 'catch up' with your recent activation.

The rule of thumb around here is, "if services work, try to ignore what PM's systems are telling you" . You might find similar erroneous messaging from PM via text or e-mail - again, if all calling, texting, and data services are working, you're gold.