topic Re: Not able to download esim in Get Support

Not able to download esim

Mickey09 — Sun, 10 Sep 2023 23:20:58 GMT

I am not able to download the esim. I tried transferring my number from Rogers to Public. It was giving me an error so I reinstalled the app. It is not even showing to download the esim option now

Re: Not able to download esim

Handy1 — Sun, 10 Sep 2023 23:35:53 GMT

@Mickey09 Check your welcome email the QR code should be there and scan it with your phone

Re: Not able to download esim

Mickey09 — Sun, 10 Sep 2023 23:36:40 GMT

It is taking me to a link which is not valid

Re: Not able to download esim

dust2dust — Sun, 10 Sep 2023 23:38:52 GMT

Using camera while in the app??

Re: Not able to download esim

Mickey09 — Sun, 10 Sep 2023 23:46:31 GMT

There is no camera in the public app

I am using goggle lens and it is taking me to this page

Re: Not able to download esim

dust2dust — Sun, 10 Sep 2023 23:52:11 GMT

I'll just see myself out. 🙂 I don't know how the qr code gets scanned. I would have assumed it would be in the app.