topic Re: Broken website in changing/viewing plan in Get Support

Broken website in changing/viewing plan

zzzace2000 — Tue, 04 Jan 2022 20:25:42 GMT

The website seems to be broken now. I can not see or change my base plan for the next month. Does anyone find the same thing?

I use Google Chrome in Ubuntu OS.

Re: Broken website in changing/viewing plan

Anonymous — Wed, 31 Jan 2018 03:25:58 GMT

@zzzace2000, just went into the change plan page in both IE & FF, and in both cases, the page only shows the general messages. No actual ability to do any plan change.

Re: Broken website in changing/viewing plan

NDesai — Wed, 31 Jan 2018 03:44:50 GMT

@zzzace2000 Working fine for me. Try using incognito/private browsing mode.

Re: Broken website in changing/viewing plan

zzzace2000 — Wed, 31 Jan 2018 03:51:31 GMT

Thanks for all the replies! My firefox works now but still not for the Chrome.

Re: Broken website in changing/viewing plan

Anonymous — Wed, 31 Jan 2018 03:59:18 GMT

I just tried IE and FF in private mode, and can confirm that both displayed properly.

Must always remember to use private mode!

Re: Broken website in changing/viewing plan

kav2001c — Wed, 31 Jan 2018 14:11:52 GMT

There def was an issue

Mine was not working as well, and today (31st) website has been taken down for an unexplained / unannounced maintenance

Re: Broken website in changing/viewing plan

Ryan_D — Wed, 31 Jan 2018 17:01:30 GMT

Yeah for some reason it was happening to me as well in my Chrome browser. After refreshing 5 or 6 times, it eventually worked. May just start to use firefox or safari to browse the site.