topic Confirmation code in Get Support

Confirmation code

agnesloveridge — Sun, 10 Sep 2023 21:43:45 GMT

Code goes to wrong phone-inactive account. Cannot access profile to change where the code is sent

Re: Confirmation code

Chalupa_Batman — Sun, 10 Sep 2023 21:45:58 GMT

You can have it sent to your email address you signed up with. This is how....

Can’t get the 6 digit 2FA code to your phone? Try this method

First, sign into your account at www.publicmobile.ca and use the email you signed up with and the password. If it asks you for a 6 digit code, it will say at the top left CONFIRM YOUR IDENTITY.- Enter the 6- digit code sent to *********. But it’s not working!!! As you see by the screen shot below, 1. Click the This is a trusted device. 2. Didn’t get the code? Click on that.

Then, the next window that pops up is this.

Click on Send email. Here it will send you the 6 digit code to the email you registered with. This step is very important. Do not just copy and paste. Enter each digit using your key pad.

You should now be able to get into your account.

If your code was going to the wrong number (an older phone number), do the following.

On your left hand side click on Profile.

Then you’ll see this on the screen.

Then you can change the phone number here. I circled email but it's right below.

Re: Confirmation code

Handy1 — Sun, 10 Sep 2023 21:45:22 GMT

@agnesloveridge Do you not see option for “didn’t get code “ tap it you should be able to get code sent to email instead . Or try putting in the wrong code and see if you don’t get option for code to email instead . If still no luck use this direct link to support to help

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Confirmation code

agnesloveridge — Sun, 10 Sep 2023 22:08:24 GMT

There’s no “didn’t get the code” and nothing else I can access at all. No profile. No option to change to email.

Re: Confirmation code

Chalupa_Batman — Sun, 10 Sep 2023 23:13:43 GMT

You should refresh the page. There HAS to be that option. If it's not there, then log out. Go into your browser settings and clear your cache. Then log back in and try again. If that doesn't work, if you have the phone app, here is how you do it there.

How to receive 2FA code via Public Mobile Phone app

Download the app via WiFi and sign in using the email you signed up with.

Click on the Didn’t get the code? Before you do though, check the box on This is a trusted device so you never have to be asked for the 2 step again on the phone.

The next window that comes up is this.

You can choose either Send Email which will go to the email you registered with or Send Voice Message meaning it will call your number and ask you to push buttons.