topic Re: Can't Log In in Get Support

Can't Log In

BoydRoss — Sun, 10 Sep 2023 20:55:31 GMT

I can't log into my account; I enter my username/password and it says "Let's complete your activation" with buttons for "Resume Activation" and "Return to Log In Page". No matter which one I click, it takes me to a different login page, where my email/password don't work (even the one I just used to log in not 10 seconds earlier). Help please!

Also, I can't create a support ticket, it tells me "An unknown error has occurred. Error code: XXX"

Re: Can't Log In

pmbc — Sun, 10 Sep 2023 20:57:14 GMT

@BoydRoss CS Agent won't see your post here. You'll need to contact them here,

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437.

You could try using incognito/private browsing mode and retry.

Re: Can't Log In

Handy1 — Sun, 10 Sep 2023 20:59:13 GMT

@BoydRoss You can use this direct link to support to help you regain access

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't Log In

softech — Sun, 10 Sep 2023 20:59:42 GMT

@BoydRoss the error indicates that EverSafe system was not able to link your login with your My Account. It is an easy fix for support, please engage them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Can't Log In

DeelightfulDee2 — Sun, 10 Sep 2023 23:30:00 GMT

@softech

Is it an easy fix? Nearly 7 weeks and there is still no progress on my ticket with the "AI" team? Once pm changed my email address I also lost access to my community account.

Eversafe is a joke. I'm ready to jump ship I'm tired of the many wasted hours asking for updates and empty promises.

Re: Can't Log In

softech — Sun, 10 Sep 2023 23:34:31 GMT

@DeelightfulDee2 so, you have been working with support already?

Yes, we saw many got the issues resolved within a day, but there were also some special cases that it took long. I don't know the details of your case, but since it is with support already, it is best for you to continue working with them and press them for a. solution

Re: Can't Log In

DeelightfulDee2 — Sun, 10 Sep 2023 23:40:57 GMT

@softech

Twice a week for 7 weeks!!