topic Re: Help please in Get Support

Help please

NKKI1976 — Sun, 10 Sep 2023 19:49:12 GMT

Hello everyone

I'm not sure what to do I transferred my service from bell yesterday everything looked great I selected yes for the transfer. However it shows my number being changed to what was ported I can text or reviews texts but I can't make calls ancif someone calls me it rings busy? Any help would be greatly appreciated.

Have a great day

Re: Help please

Chalupa_Batman — Sun, 10 Sep 2023 19:42:28 GMT

So if you said yes to the port, did you reboot your phone? If the port did not go through I can send you the number to the porting department to help you further. Please let us know if a reboot helps.

Edit: If your Bell SIM is in your phone, do you still have service? If so then the port didn't go through. Then you will for sure need the number I'll send you. But if you don't have service with the Bell SIM in your phone, then the port went through and we'll figure here how to help you figure this out.

Re: Help please

NKKI1976 — Sun, 10 Sep 2023 19:42:41 GMT

I rebooted it but nothing. Another question it's shows more then one sim card which one do I choose? Thanks for the help

Re: Help please

Chalupa_Batman — Sun, 10 Sep 2023 19:44:40 GMT

Please turn off automatic and pick Public Mobile. Then reboot. Let me know if that works.

EDIT: BTW, you will see Bell as an option only because Public Mobile piggie backs when PM towers are not strong enough where you may be.

Re: Help please

NKKI1976 — Sun, 10 Sep 2023 19:44:50 GMT

Should I remove the bell sim I choose to use a esim with public mobile. Text works just not calls.

Re: Help please

computergeek541 — Sun, 10 Sep 2023 19:45:21 GMT

@NKKI1976 wrote:
Hello everyone
I'm not sure what to do I transferred my service from bell yesterday everything looked great I selected yes for the transfer. However it shows my number being changed to what was ported I can text or reviews texts but I can't make calls ancif someone calls me it rings busy? Any help would be greatly appreciated.

First, please try restarting your device.

If that doesn't work:

The inabiliy to receive incoming phone calls could be a number porting issue, outgoing calls wouldn't be. Before anyone else says to call the porting team phone number, I advrise against that as i believe this to be an account provisioning issue and not specific to number porting. Please open a ticket with Public Mobile using the cahtbot.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If the chatbot returns an error message while trying to open a ticket, send a private message to CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Help please

Chalupa_Batman — Sun, 10 Sep 2023 19:49:35 GMT

Yes. Remove the Bell SIM card and then reboot.

Re: Help please

NKKI1976 — Sun, 10 Sep 2023 19:49:38 GMT

Ok I will my husband will be home around 4 and I'll have the phone I'll do that and see if it works. Would u mind providing me with the phone number if that doesn't work. Thanks again

Re: Help please

computergeek541 — Sun, 10 Sep 2023 19:52:58 GMT

@NKKI1976 wrote:
Ok I will my husband will be home around 4 and I'll have the phone I'll do that and see if it works. Would u mind providing me with the phone number if that doesn't work. Thanks again

While there could very well be a number porting issue at play here, being unable to make outgoing calls isn't a number porting issues. I would suggest contacting Public Mobile's customer support agents instead.

Re: Help please

Chalupa_Batman — Sun, 10 Sep 2023 19:52:33 GMT

I will if it's needed. Let's wait till he gets home so we can continue to troubleshoot before we reach out to a CS Agent.

Re: Help please

NKKI1976 — Sun, 10 Sep 2023 22:35:44 GMT

Hello again I have the phone in my hand the #1 bell Sim is unselected and #2 esim public mobile with my number beside it. Now what should I do

Re: Help please

hTideGnow — Sun, 10 Sep 2023 22:44:09 GMT

hi @NKKI1976 select your PM sim and set it as primary

Re: Help please

NKKI1976 — Sun, 10 Sep 2023 22:52:05 GMT

I did still doesnt show 5g or anything just some bars I can send pics

Re: Help please

NKKI1976 — Sun, 10 Sep 2023 22:53:40 GMT

Hello I have the phone in my hand. It just shows bars no 5g and I can't send pics

Re: Help please

NKKI1976 — Sun, 10 Sep 2023 22:58:39 GMT

Hello again

I now have the phone and I went into sim and esim is selected. I don't have any 5g just bars I can't send pics any help would be great

Re: Help please

dust2dust — Sun, 10 Sep 2023 23:02:48 GMT

But can you call in and out? Text in and out? Browse a web page on cell data (not wifi)?
Maybe go to settings, general, about and see if anything wants to download.

Re: Help please

NKKI1976 — Sun, 10 Sep 2023 23:06:06 GMT

No I can't use cell data at all. I can call and text that's all.

Re: Help please

dust2dust — Sun, 10 Sep 2023 23:07:10 GMT

And incoming call and text?
Did you check for updates?
Maybe also try the reset network settings.