topic Re: Cancel subscription without having the sim in Get Support

Cancel subscription without having the sim

tamar2 — Sun, 10 Sep 2023 17:27:50 GMT

Hello,

I don't have the sim available but I still would like to cancel my payments. How do I do that?

Thanks,

Tamar

Re: Cancel subscription without having the sim

Chalupa_Batman — Sun, 10 Sep 2023 17:33:34 GMT

HI @tamar2

If you log into your account and click on subscription, click the toggle to the left to turn off the sub and it will be cancelled. Also, if you were to port your number to another provider, that would also cancel the subscription.

If you're unable to figure it out, please contact a CS Agent to assist via this link and keep an eye on that mail envelope in the top right corner for their reply.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancel subscription without having the sim

Handy1 — Sun, 10 Sep 2023 17:33:49 GMT

@tamar2 You can ask support to remove the credit card on file right away

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancel subscription without having the sim

tamar2 — Sun, 10 Sep 2023 17:36:20 GMT

Hi,

Thank you but I can't login w/o the sim thats the problem

Tamar

Re: Cancel subscription without having the sim

tamar2 — Sun, 10 Sep 2023 17:36:38 GMT

Thank you I'll do it

Re: Cancel subscription without having the sim

hTideGnow — Sun, 10 Sep 2023 17:38:17 GMT

HI @tamar2

you don't actually need your sim , you have couple ways

you can still login My Account to go to Payment, Manage Subscription and disable Subsribed. For the 2FA , just choose "Didn't receive code?" and choose email to get the code

you can also call 1.-855-4PUBLIC and use your account pin to disable Autopay

last, you can submit ticket with CS agent and ask them to remove the credit card or just help to disable autopay

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancel subscription without having the sim

tamar2 — Sun, 10 Sep 2023 17:47:02 GMT

Thank you wrote to CS agent