topic Re: receiving a text message code in Get Support

receiving a text message code

mbommel — Sun, 10 Sep 2023 15:01:14 GMT

Hi there, I’m not able to receive a 6-digit confirmation code to confirm my phone number as the last step in the registration process. How can I resolve this?

Re: receiving a text message code

mbommel — Sun, 10 Sep 2023 15:21:09 GMT

To clarify, I am able to receive a code via email, but I’m not able to receive the code to confirm my phone number. This seems like the final requirement of the set up process. If someone could help, I’d really appreciate it!

Re: receiving a text message code

hairbag1 — Sun, 10 Sep 2023 15:08:21 GMT

@mbommel

after several failed attempts, I understand there's option to send to email address.

Re: receiving a text message code

Handy1 — Sun, 10 Sep 2023 15:09:16 GMT

@mbommel Are you trying on the new PM app ? If you don’t get the code you should se option that says “didn’t get code “ tap it and you should get option to send code to email instead or try typing the wrong code instead and this can give you option to code to email instead . If still no luck please submit ticket with support to help

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: receiving a text message code

HALIMACS — Sun, 10 Sep 2023 15:12:53 GMT

@mbommel

you may wish to remove personal information from this forum, which is just other customers like yourself, not public mobile staff.

To edit your post, tap the downward facing arrow, and do it there.

As far as getting the code, I recently used the ” didn’t get the code?“ and it gave me the option to receive it to my email and I did it that way.

Re: receiving a text message code

mbommel — Sun, 10 Sep 2023 15:25:13 GMT

Thanks I will try this, but I already received a code by email. Then they want to send a text to confirm my phone number. Wouldn’t sending an email for this code defeat the whole purpose of confirming a phone number? Thanks again

Re: receiving a text message code

mbommel — Sun, 10 Sep 2023 15:30:01 GMT

It says this:

We’ve noticed you have an active Public Mobile service and would like to confirm your full access.

A 6 digit code associated with your EverSafe ID will be sent to

phone number

. We will need you to confirm this number.

Re: receiving a text message code

mbommel — Sun, 10 Sep 2023 15:49:37 GMT

Hi, I tried entering in the incorrect code several times, no luck.

I tried messaging the agent from the link you sent, no luck with this message:

Correct the highlighted errors and try again.

Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and send the message when you are satisfied.

Re: receiving a text message code

Geobean — Sun, 10 Sep 2023 16:20:38 GMT

I am having the same issue. I thought I could have a message sent to my email, which they did, but after confirming with that code, it still said it needed to send a code to my new phone number, which I do not receive.

Re: receiving a text message code

hairbag1 — Sun, 10 Sep 2023 16:26:22 GMT

@Geobean

the new eversafe log in is not very user friendly at all. If all else fails, use that link provided by @Handy1 to message a CSA for their help. I dunno why they ever started using eversafe, but I give it two thumbs down. 👎👎

Re: receiving a text message code

Priority — Sun, 10 Sep 2023 18:03:35 GMT

If your Port isn't complete and your Number is still working with Service on your Old SIM Card, it will be sending to the Old SIM until the Port is complete where it will than come through on the Public Mobile side.

Re: receiving a text message code

computergeek541 — Sun, 10 Sep 2023 19:20:45 GMT

@Priority wrote:
If your Port isn't complete and your Number is still working with Service on your Old SIM Card, it will be sending to the Old SIM until the Port is complete where it will than come through on the Public Mobile side.

I'm not so sure about that. Even with an incomplete port, text messages originating from within Telus get delivered to the Public Mobile service even beofre number porting has completeed. In the past, Public would send a text message about the activation to the custoemr. These would get deliverd to the Public Mobile service before porting had compelted. I haven't tried this since the introduction of EverSafe, but If Public Mobile is using the same routing as in the past for these EverSafe 2FA codes as they have for these activations text messages (with an incomplete number port), it would get delivered to the Public Mobile service (and not of the old carrier).