topic Re: Invalid SIM when setting up account. in Get Support

Invalid SIM when setting up account.

violetpike — Tue, 04 Jan 2022 20:25:38 GMT

Hi Community,

So I'm having trouble registering my account. It says invalid sim on the PM website when I enter my information? Not really sure what I should do other than going back to wally world and getting another.

Re: Invalid SIM when setting up account.

violetpike — Tue, 30 Jan 2018 23:36:36 GMT

Re: Invalid SIM when setting up account.

mimmo — Tue, 30 Jan 2018 23:42:01 GMT

Try using incognito or different browser

Re: Invalid SIM when setting up account.

Anonymous — Tue, 30 Jan 2018 23:43:19 GMT

@violetpike, is there any chance that the SIM might have somehow already been used? Even if you just bought it, did the package look like it might have been tampered with?

Even if the SIM was defective, the account setup would not know that. It just makes sure that the number on the SIM is a valid, unused Public Mobile SIM.

Re: Invalid SIM when setting up account.

violetpike — Tue, 30 Jan 2018 23:46:27 GMT

No, brand new from the cash. Don't believe it could have been used before me.

Re: Invalid SIM when setting up account.

Mana — Tue, 30 Jan 2018 23:48:47 GMT

@violetpike please try clearing your browser's cache and history and try again.

Re: Invalid SIM when setting up account.

Anonymous — Tue, 30 Jan 2018 23:49:32 GMT

Then definitely try @mimmo s suggestion (different browser or browser in privacy/incognito mode).

Re: Invalid SIM when setting up account.

violetpike — Tue, 30 Jan 2018 23:52:49 GMT

@mimmo, Thanks, used another browser and so far so good.