topic Re: App in Get Support

App

Afsaneh1 — Sat, 09 Sep 2023 21:16:05 GMT

I subscribed by a voture this month because my app got inactive due to late payment. My service and phone is active but the app is still inactive and I need it to subscribe next month. What is the problem?

Re: App

Handy1 — Sat, 09 Sep 2023 21:55:24 GMT

@Afsaneh1 Use this direct link to support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: App

dust2dust — Sat, 09 Sep 2023 22:00:37 GMT

Can you try logging in on a browser instead of the app? You can also use 611 to enter vouchers.

Re: App

hTideGnow — Sat, 09 Sep 2023 22:17:09 GMT

HI @Afsaneh1 so, you used a voucher earlier but you still cannot login My Account? you don't really need the app, you can just use browser to login, use Incognito/Private/Secret mode on your browser and try

if that does not help, submit a ticket with CS agent and they can help with the login problem

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: App

maximum_gato — Sun, 10 Sep 2023 08:39:45 GMT

@Afsaneh1

Logging in online is less problematic but you can always try uninstalling the app and reinstalling it so you have the latest version. Also try and clear the pm app's cache before logging in so you get up to date account info.