topic Re: I need customer support to fix payments asap in Get Support

I need customer support to fix payments asap

HayleyHK — Sat, 09 Sep 2023 22:35:49 GMT

I need to speak with customer support and need assistance with my account asap.

I purchased my regular $40 plan as I do every month, 4 times now as the data was not working and I am now seeing when I log in that each time Public Mobile processed this as an add-on.

I just needed to renew my plan I want this corrected and the chat bot and automated service just wasted 2 hours not processing anything.

I need this corrected so I can work.

@CS_Agent needed

Re: I need customer support to fix payments asap

hTideGnow — Sat, 09 Sep 2023 22:38:02 GMT

HI@HayleyHK

to have agent to help you, submit a ticket with CS agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

but also use Incognito/Private/Secret mode to check My Account. So, what you see "prossessd this as an add-on"? you check the transaction history? Post the screenshot and maybe we can tell what's wrong

of course, submit ticket if you cannot find the reason

Re: I need customer support to fix payments asap

dust2dust — Sat, 09 Sep 2023 22:40:04 GMT

Are your calling, texting, data services working? Yes, screenshots of your overview page and payment history would help. Don't show anything personal though.