topic Re: sim card activation in Get Support

sim card activation

newuserpsSept — Sat, 09 Sep 2023 21:06:28 GMT

Hi there. I signed up for a plan yesterday thinking my phone was e-sim compatible, it is not. I purchased and installed a physical sim card but can't finish the activation because the app is saying my phone isn't e-sim compatible. What do i need to do to have the app recognize the Public Mobile sim card and complete the activation?

Re: sim card activation

computergeek541 — Sat, 09 Sep 2023 21:06:17 GMT

@newuserpsSept wrote:
Hi there. I signed up for a plan yesterday thinking my phone was e-sim compatible, it is not. I purchased and installed a physical sim card but can't finish the activation because the app is saying my phone isn't e-sim compatible. What do i need to do to have the app recognize the Public Mobile sim card and complete the activation?

Please send a pirvate message to CS_Agent to get this changed to a pyshical sim card actrivation. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: sim card activation

newuserpsSept — Sat, 09 Sep 2023 21:14:08 GMT

Thanks!