topic Re: Promo Plan in Get Support

Promo Plan

adriangp27 — Sat, 09 Sep 2023 20:46:11 GMT

Hello,

I am trying to subscribe to your promotional plan for $40, 5G for 30 gigs, if you can please change my subscription plan upon its renewal I would much appreciate it.

Re: Promo Plan

hTideGnow — Sat, 09 Sep 2023 20:48:16 GMT

HI @adriangp27

you are customer with PM now, right?

Login to your own My Account, go to Subscription & Add-on page and then click Change Subscription, pick the plan there and click Change on Renewal to schedule a plan change (do not use Change now)

Re: Promo Plan

adriangp27 — Sat, 09 Sep 2023 20:50:30 GMT

I did do that but I wont give me the discount of $5, which i need the promo code or something?

Re: Promo Plan

dust2dust — Sat, 09 Sep 2023 20:51:48 GMT

The plan in your image does not have the 90 day option.

Re: Promo Plan

adriangp27 — Sat, 09 Sep 2023 20:53:02 GMT

Re: Promo Plan

adriangp27 — Sat, 09 Sep 2023 20:54:11 GMT

The price for me is still $45 not the promotional value

Re: Promo Plan

LitlLdy — Sat, 09 Sep 2023 21:49:40 GMT

Hello,
I am trying to subscribe to your promotional plan for $40, 5G for 30 gigs, if you can please change my subscription plan upon its renewal I would much appreciate it.

@adriangp27 wrote:
The price for me is still $45 not the promotional value

@adriangp27 , that offer says that is for new activations only! Sorry 😞

Re: Promo Plan

dust2dust — Sat, 09 Sep 2023 21:01:32 GMT

$55/50gb, $65/50gb (roaming), $39/20gb are the ones with the 90 day option.

Adding - Quebec has a $65/60gb plan with the 90 day option.

Re: Promo Plan

adriangp27 — Sat, 09 Sep 2023 20:58:11 GMT

As shown in the picture earlier I have done what you have instructed and yet I am getting the full price of the plan not the promotional plan

Re: Promo Plan

adriangp27 — Sat, 09 Sep 2023 21:04:35 GMT

As mentioned earlier based on the screenshot I sent, I have subscribe on it will change on my renewal date but my concern is the promo price is not set based on the promotional plan.

Re: Promo Plan

dust2dust — Sat, 09 Sep 2023 21:10:19 GMT

The first image, as mentioned, is only for new subscribers. Are you just signing up? Or are you changing plans? The second image is not one of the 90 day plans.

Re: Promo Plan

adriangp27 — Sat, 09 Sep 2023 21:15:52 GMT

Yes I am and can you still offer that plan to me

Re: Promo Plan

dust2dust — Sat, 09 Sep 2023 21:18:16 GMT

Then sure, yes, you can get that $40 plan. But it doesn't have the 90 day option.

So we're on the same playing field, we're all fellow customers here. We can't "offer" anything to you. All we're doing is trying to help you.

Re: Promo Plan

adriangp27 — Sat, 09 Sep 2023 21:25:16 GMT

Yes I am a customer, is it still possible for me to have this promo plan

Re: Promo Plan

dust2dust — Sat, 09 Sep 2023 21:32:14 GMT

I'm getting confused. New accounts can get that $40 plan during sign up. It does not have the 90 day option. There are only a few plans that have the 90 day option.
Existing customers are not able to get that $40 plan unless they would like to start up a whole new account.

Re: Promo Plan

LitlLdy — Sat, 09 Sep 2023 21:44:07 GMT

@dust2dust ,

That $40 Plan with 30GB of Data at 5G Speed offer says that is for new activations only! ~~For~~ ~~current Customers the price is $45 !~~

@adriangp27 is a current Customer so is not eligible for the $40 offer.

Edited: Incorrect info! 😮

Re: Promo Plan

dust2dust — Sat, 09 Sep 2023 21:36:11 GMT

@LitlLdy- ?? From what I can see on the plans page the $45 plan is for 40gb, not 30. I have not looked on the change plan options.

Re: Promo Plan

LitlLdy — Sat, 09 Sep 2023 21:40:13 GMT

@dust2dust wrote:
@LitlLdy- ?? From what I can see on the plans page the $45 plan is for 40gb, not 30. I have not looked on the change plan options.

@dust2dust , you are completely correct with that! I will fix my typos! I was supposed to type 40GB ! For $5 get 10 more GB! 👏🏻 Thank you 😊

Op still isn’t eligible for the $40 offer though 😞

Re: Promo Plan

dust2dust — Sat, 09 Sep 2023 21:42:52 GMT

@LitlLdy- I have not said they were eligible.

Re: Promo Plan

LitlLdy — Sat, 09 Sep 2023 21:48:06 GMT

@dust2dust wrote:
@LitlLdy- I have not said they were eligible.

@dust2dust , that part of the message was for the Op since asked “Yes I am a customer, is it still possible for me to have this promo plan”. Sorry 🙂