topic Re: Refund payments in Get Support

Refund payments

JJang — Sat, 09 Sep 2023 16:38:10 GMT

Recently, I was abroad for two months, from July 7th to September 8th. Before my departure, I deactivated my account for payments, expecting not to incur any charges for those two months. I did not use my phone during this period.

However, payments were still deducted from my account while I was abroad. I'm not sure why this happened. Is it possible to get a refund for these payments?

Re: Refund payments

Yummy — Sat, 09 Sep 2023 16:39:49 GMT

HOW did you 'deactivated' your account?

If you did not remove 'subscription' (autopay) charges would continue.

You can talk to agent but I doubt they would refund you.

Re: Refund payments

JJang — Sat, 09 Sep 2023 16:43:37 GMT

Thank you so much for the quick reply. I believe I removed the 'subsciption' on the Public Mobile homepage.

Re: Refund payments

Handy1 — Sat, 09 Sep 2023 16:44:26 GMT

@JJang Did you turn off auto pay ? (Subscribe) if so did you have $ in available funds ?

Re: Refund payments

dust2dust — Sat, 09 Sep 2023 16:46:20 GMT

Jeez, if this place still charges even after turning off the subscription (autopay) then I just don't know what to think of this place and their payment system. Oh wait, yes I do 🙂

Re: Refund payments

JJang — Sat, 09 Sep 2023 16:55:03 GMT

Yes, I turned off the 'Subscribed' option, and I didn't have any money in my funds. I just checked the current subscription status, and it still shows as 'Subscribed.' That's very strange.

Re: Refund payments

hairbag1 — Sat, 09 Sep 2023 16:56:00 GMT

@JJang

use this link to send a message to CSA asking to investigate plan payments even though you disabled autopay...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refund payments

JJang — Sat, 09 Sep 2023 16:59:39 GMT

Thank you very much.

Re: Refund payments

Chalupa_Batman — Sat, 09 Sep 2023 17:14:09 GMT

Hopefully you took a screenshot as proof to help your case. BUT... a CS Agent SHOULD be able to see your usage and tell you weren't using your phone. However since this is a pre paid service, that's a tough call. I wish you luck.