topic Re: I want to cancel in Get Support

I want to cancel

Heeyoung — Fri, 08 Sep 2023 22:24:49 GMT

I can find out

Re: I want to cancel

dust2dust — Fri, 08 Sep 2023 22:28:16 GMT

Stop paying. Turn off the subscription in the account. Turn off autopay in 611 (needing the 4 digit account pin). Pause the credit card on renewal night. Change the credit card to a zero balance visa gift card. Send a request to cancel to support (according to the terms and conditions).

Adding - or port out the number

Re: I want to cancel

will13am — Fri, 08 Sep 2023 22:28:19 GMT

@Heeyoung , if you wish to cancel without a number transfer out, then simply go into your online account and disable the auto subscription. Once the current plan cycle ends, your service will be suspended. If it remains suspended for 90 days, the account will deactivate.

Re: I want to cancel

softech — Fri, 08 Sep 2023 22:28:29 GMT

@Heeyoung

To "cancel" the plan, you can either port out your number to another provider and your account will be closed upon successful port out of the number

Or you can disable the toggle "Subscribed" to disable Pre-Authorized payment instead. Once it is disabled, PM will not be able to renew your account on your next renewal , your account will then be suspended on that day and 90 more days, it will be closed

To disable Pre-Authorized payments (Turn off Subscribed) , you can do it by one of the following:

If you know the 4 digits account pin, dial *611 from your phone (or 1.855.4PUBLIC from another phone)
enter the account pin, then Press 5 for Autopay and 2 to remove
Login to My Account, go to Payment page, click Manage Subscription, then turn off the Subscribed toggle.
(or direct link: https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription)

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

Re: I want to cancel

hTideGnow — Fri, 08 Sep 2023 22:28:31 GMT

Hi @Heeyoung

you can login My Account, Payment, Manage Subscription and disable Autopay there to stop PM from taking money in your next renewal and account will then be suspended

Re: I want to cancel

Domini — Sat, 09 Sep 2023 02:16:11 GMT

How to cancel Public Mobile

1.Log into your Public Mobile online account.

2.Disabled the auto-pay feature.

3.Remove your credit card details from your account.

4.All done! Your service will be shut off automatically at the end of the billing cycle.

Re: I want to cancel

dust2dust — Sat, 09 Sep 2023 02:19:18 GMT

@Domini- But we can't do #3. We can change it, but not remove it.

Re: I want to cancel

Hal52 — Sun, 07 Jan 2024 18:59:59 GMT

It will not let me into account keep asking email and password

whem I do login only can view the plans

Re: I want to cancel

hTideGnow — Sun, 07 Jan 2024 19:00:50 GMT

HI @Hal52

try to use Forgot email and Forgot password to reset

if same, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I want to cancel

Hal52 — Sun, 07 Jan 2024 19:02:20 GMT

Public mobile is **bleep** does not allow entrance to profile or any access Chat not is a **bleep**ing joke I guess I will cancel my credit card 💳 from them having access never use this **bleep** public mobile again a **bleep**ing ghost

Re: I want to cancel

hTideGnow — Sun, 07 Jan 2024 19:07:46 GMT

HI @Hal52

don't need to be upset, PM agent can help. Please submit ticket as advised in my post above

Re: I want to cancel

Hal52 — Sun, 07 Jan 2024 19:07:57 GMT

None of that work if they do not let you enter your account