topic Re: Number transfer in Get Support

Number transfer

Emmy_16 — Sat, 09 Sep 2023 04:44:41 GMT

I transferred my number from lucky mobile. I still can't receive calls or texts on my public number. How do I correct this?

Re: Number transfer

Handy1 — Sat, 09 Sep 2023 01:42:01 GMT

@Emmy_16 Did you leave the lucky SIM card in the phone to reply YES to the confirmation text to port ? Have you rebooted the phone yet ? There’s a number for live support that can re trigger the port request will send you it private message and get it fixed

Re: Number transfer

will13am — Sat, 09 Sep 2023 01:41:12 GMT

@Emmy_16 , how long has it been since you submitted the number transfer? It does take time to complete. Check your Lucky Mobile account. If it is closed, the transfer is complete. Also, did you confirm the number transfer?

Re: Number transfer

Emmy_16 — Sat, 09 Sep 2023 01:45:29 GMT

Okay. Thanks. I would be expecting the number

Re: Number transfer

Emmy_16 — Sat, 09 Sep 2023 01:46:50 GMT

Yes I did.

I got this message.

Re: Number transfer

Handy1 — Sat, 09 Sep 2023 01:48:01 GMT

@Emmy_16 Here’s direct link to support . They may need to re provision the sim for you

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Number transfer

hTideGnow — Sat, 09 Sep 2023 01:49:31 GMT

HI @Emmy_16

will send you the number to the Porting support team. They close at 10PM, EST. you might need to call tomorrow morning

Check your Community inbox for the number

Re: Number transfer

Domini — Sat, 09 Sep 2023 01:59:28 GMT

Maybe you have to wait a few minutes or a few hours after transfer your phone number.

Re: Number transfer

hTideGnow — Sat, 09 Sep 2023 02:07:07 GMT

HI @Domini

if @Emmy_16 got the Porting Authentication text from Lucky and replied Yes within 90 mins, then the port should completed usually in 30 mins, but sometimes longer like 4 hours. Just reboot the phone and test inbound calls

Re: Number transfer

BKNS27 — Sat, 09 Sep 2023 06:21:06 GMT

@Emmy_16

Your Lucky SIM will continue to work until porting is completed and this may take up to 2 hours.

Once it stopped working then power off the phone and switch the SIM card and power back on.

Re: Number transfer

LitlLdy — Sat, 09 Sep 2023 11:16:09 GMT

@Emmy_16 , for your own privacy & security please go to the top right of your message, click the down arrow (v) & select edit to delete your screenshot in your message (it shows your phone number). This is a public/open forum! Then go to your profile & also delete your screenshot of it there.