topic Data add-on in Get Support

Data add-on

bh83 — Sat, 09 Sep 2023 00:57:37 GMT

Hello my mother-in-law’s is currently travelling in Nova Scotia. She has run out of data. I’m telling her to login and purchase one gig of data. She is telling me that there is the only US data available in add ons is this true? And because of the new two-step verification process, I cannot log into her account. Please help me with some advice.

Re: Data add-on

Handy1 — Sat, 09 Sep 2023 01:06:28 GMT

@bh83 There is regular data add on and US roaming add on , so there is both

Re: Data add-on

DDM69 — Sat, 09 Sep 2023 01:04:28 GMT

Re: Data add-on

Chalupa_Batman — Sat, 09 Sep 2023 02:22:05 GMT

Hi @bh83 If she can't log into her account there, ask her if she has the app on her phone. If so, she can purchase a data add on via the app. Just let her know that the data she purchases runs out 30 days after purchase.

How to purchase add-ons via Phone App

First, download the Public Mobile app if you haven’t.

Then log in. Once you are logged in, you should be on the Overview page.

Then towards the bottom you will see a + inside a navy blue circle. Click on that.

Then you’ll get this page. Click on Subscriptions & Add-ons

Then scroll down to the bottom. Click on Shop Add-ons

Then at the top you will see a drop down menu. Click and pick the add on you require. Bundle, Data or Minutes.

In This case you want Data..

The next step is to choose how much data you want to purchase. Click on the + just once. Make sure it’s only 1. If you pick more than one, click on the - button till it’s down to 1.

Then scroll down and click on PAY NOW.

Just remember, this data will expire after 30 days.