No service

PugMom — Sat, 09 Sep 2023 00:44:18 GMT

It’s been 4 days since I have installed and activated estimated, and transferred number from TELUS, however I still get no service today

Re: No service

Handy1 — Sat, 09 Sep 2023 00:45:58 GMT

@PugMom Have you rebooted the phone yet ? If you need support he’s the direct link to them

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No service

maple_leaf — Sat, 09 Sep 2023 05:25:26 GMT

Hello @PugMom , Did you use the mobile app to activate the service and transfer your number from Telus? Did you activate with an eSIM or physical SIM? What phone number do you see in your online account with Public Mobile (MyAccount)?

During the activation process with a number transfer, you would have to (with the old Telus eSIM/SIM still installed) answer a text message sent from Telus to confirm that you want to port your number out to Public Mobile. Once you reply with 'Yes' to that text message, your phone should show no signal and Emergency calls only. At that point, you would switch to your new Public Mobile eSIM/SIM, and should have service with your transferred number. Typically, this all happens within minutes, not days (exception would be transferring a landline number from Telus, which could take a few days, but you'd still have service with a temporary number in the meantime).

I have included a link below to send a private message to a Customer Support Agent, since the 90-minute window for sending that 'Yes' text has long since passed. They will need to re-initiate the port if it didn't complete successfully. A Customer Support Agent can also assist with linking your MyAccount and Community profiles (if they aren't already), so that you can access both with the same login.

Transferring Your Number:
https://www.publicmobile.ca/en/bc/get-help/articles/transfer-your-number

Link to PM CS_Agent:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Monday to Sunday 9 AM to 10 PM EST

topic No service in Get Support

No service

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