topic Re: Need help activation set up account in Get Support

Need help activation set up account

Gitxsan — Sat, 09 Sep 2023 00:11:27 GMT

I paid for a plan subscription and it’s compatible for this iPhone 13 max pro it’s 16.6.1 iOS . However it was hard reset and use to have Koodo with old owner but I was hoping I can still access public mobile activation for my phone

please help me.

Re: Need help activation set up account

Handy1 — Sat, 09 Sep 2023 00:14:12 GMT

@Gitxsan I phone 13 is compatible with PM no worries . Just use the PM app to activate

Re: Need help activation set up account

hTideGnow — Sat, 09 Sep 2023 00:14:14 GMT

hi @Gitxsan you phone will work on PM

what error you got during activation? If it is about eSIM not compatible, it could be a false message. Try to scan QR code from the Welcome email to install the email

if the esim still not install, submit a ticket with CS agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

if other problem, give us more details

Re: Need help activation set up account

pmbc — Sat, 09 Sep 2023 00:15:15 GMT

@Gitxsan You'll need to confirm that it's unlocked. If it locked to Koodo talk to them to get it unlocked and you should be able to use a Public Mobile SIM and service.

Re: Need help activation set up account

dust2dust — Sat, 09 Sep 2023 00:17:17 GMT

@pmbc- Nobody locks phones anymore. And locked phones from Telus or Koodo would work here.

Re: Need help activation set up account

hTideGnow — Sat, 09 Sep 2023 00:17:31 GMT

HI @pmbc locked phone would not be an issue as the phone was used on Koodo earlier

but @Gitxsan , do you know the original owner? If you just bought it from him, you might want to confirm the phone is clean:

https://www.devicecheck.ca/check-status-device-canada/

Re: Need help activation set up account

Gitxsan — Sat, 09 Sep 2023 00:19:46 GMT

Ty it is clean and will contact PM agent to see if can help

Re: Need help activation set up account

BKNS27 — Sat, 09 Sep 2023 01:04:22 GMT

@Gitxsan

To have a successful porting from Koodo, you will need to leave the old SIM in your phone and reply to the text with YES confirming you are porting over to PM. There will be a 90 minute for you to reply.

But since you were charged, I assume you replied to the text. So it might be a provisional/backend issue with your SIM so contact a CS_Agent by private messaging at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437