topic Re: Glitch when renewing plan and charged twice in Get Support

Glitch when renewing plan and charged twice

Arsi — Fri, 08 Sep 2023 23:46:23 GMT

I was renewing my plan for public mobile and I saw an offer I liked. I purchased it and then the purchased glitched. I went to purchase it again and it worked. I then noticed on my banking I was charged twice. I need one purchase refunded back into my account

Re: Glitch when renewing plan and charged twice

pmbc — Fri, 08 Sep 2023 23:48:56 GMT

@Arsi you can contact CS Agent here to see if they can help you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Glitch when renewing plan and charged twice

Arsi — Fri, 08 Sep 2023 23:51:10 GMT

Do you know how long they will take to reply or if when they reply will I get a notification to my email

Re: Glitch when renewing plan and charged twice

pmbc — Fri, 08 Sep 2023 23:53:38 GMT

It depends how busy they are. Their replies come through private messaging in the community forum. The envelope icon in the upper right.

you can configure so that when you receive a PM, you're alerted by email. Configure this under settings.