topic Re: Was there a system outage a few hours ago? in Get Support

Was there a system outage a few hours ago?

Infinitrium — Fri, 08 Sep 2023 23:36:36 GMT

I noticed texts weren't going through, my phone wouldn't load any websites and said "No service". I rebooted my phone then l noticed the network icon indicated a 3G connection instead of the usual LTE. After a few more minutes, proper LTE connectivity was restored. I was worried my account was in some kind of error, I couldn't find any reports of any network trouble.

Re: Was there a system outage a few hours ago?

hTideGnow — Fri, 08 Sep 2023 23:39:03 GMT

HI @Infinitrium not that I am aware of , it could be just short outage.

where you are?

Re: Was there a system outage a few hours ago?

pmbc — Fri, 08 Sep 2023 23:47:13 GMT

@Infinitrium check here for Telus outages,

https://www.telus.com/en/on/outages

Re: Was there a system outage a few hours ago?

Infinitrium — Fri, 08 Sep 2023 23:50:08 GMT

Saint John NB

Re: Was there a system outage a few hours ago?

hTideGnow — Fri, 08 Sep 2023 23:54:30 GMT

hi @Infinitrium

i am looking at https://www.telus.com/en/nb/outages and there is no active outage in St John. But if it is a small outage and if it comes back quick, it won't show on the site at all